Senior Technology Training Specialist

SCOPE OF WORK

Responsible for the following:

• Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
• Communicate with the Contract Manager on project plans, status, and updates for each assignment.

SKILLS, EXPERIENCE, & CAPABILITIES

Following preferred skills, experience, and capabilities:

• Experience with:
  • Developing and delivering in person Instructor Led training for commercially available and proprietary software.
  • Delivering customer training programs using adult learning principles to individuals and groups of users.
  • Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
  • Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Ability to:
  • Use methodologies to plan, track, and deliver high-quality technical training.
  • Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
  • Develop video and interactive recorded training to support technical processes.
  • Coordinate multiple tasks, resources, and stakeholders effectively.
  • Organize and manage time effectively to handle concurrent training initiatives and deadlines.
• Knowledge of:
  • Customer service standards when interacting with internal and external Subject Matter Experts.
  • Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
  • Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

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