Senior Technology Training Specialist

Overview:
The client is seeking one Senior Technology Training Specialist to develop and deliver technology training and supporting documentation for applications used within the facility. The resource will support commercially available and proprietary/customized applications, Microsoft Office/Microsoft 365 technologies, and specialized technical solutions.

Key Responsibilities:

• Plan, develop, and deliver hands-on instructor-led training for commercially available and proprietary software applications.
• Deliver training to individuals and groups with varying levels of technical proficiency.
• Apply adult learning principles to technology training.
• Develop technical documentation, including Quick Reference Cards, Quick Reference Guides, user guides, job aids, web content, and other instructional materials.
• Develop training videos and interactive/recorded training content.
• Create instructional design modules.
• Work with technical SMEs, business stakeholders, and application owners to translate technical concepts into effective training.
• Identify user challenges and knowledge gaps and determine appropriate training/documentation solutions.
• Manage training initiatives from planning and requirements gathering through development, delivery, evaluation, and completion.
• Manage multiple concurrent training initiatives, stakeholders, resources, and deadlines.
• Provide project plans, status updates, risks, and deliverable updates to project leadership.
• Support Microsoft Teams, Copilot, OneNote, SharePoint, and other Microsoft Office/Microsoft 365 applications.
• Maintain accuracy, consistency, usability, and quality of training materials.

Required Qualifications

Mandatory:

• Bachelor's degree from an accredited university.
• Strong professional experience delivering technology/application training.
• Demonstrated experience conducting live instructor-led software training.
• Experience developing technical documentation supporting software applications and business users.
• Ability to apply adult learning principles.
• Experience developing software/application training rather than primarily soft-skills, HR, compliance, or general corporate training.
• Ability to work hybrid in Annapolis, Maryland, including regular onsite attendance.

The bachelor's degree is explicitly a minimum PORFP qualification, and a copy of the degree must be submitted with the proposal.

Preferred:

• 5+ years of technology training experience.
• 3+ years of technical documentation experience.
• Microsoft 365 / Office 365.
• Microsoft Teams.
• Microsoft Copilot.
• SharePoint.
• OneNote.
• Word, Excel, PowerPoint, Outlook.
• Camtasia.
• Articulate 360 / Storyline / Rise 360.
• Vyond.
• Adobe Captivate / Snagit.
• eLearning development.
• Video-based training.
• Interactive instructional content.
• Quick Reference Guide / job-aid development.
• Training project management.
• Experience working with technical and business SMEs.