Senior Telephony / Genesys Cloud Architect

Senior Telephony / Genesys Cloud Architect

Location: Frederick, MD (Onsite/Hybrid as per client)

Duration: 6 Months

Pay Range 70/hr

Job Summary

Seeking a Senior Telephony / Genesys Cloud Architect with strong expertise in Genesys Cloud CX (PureCloud), enterprise telephony, contact center architecture, SIP/VoIP technologies, and cloud integrations. The candidate will lead the design, implementation, and Eligible to workimization of enterprise contact center solutions while ensuring scalability, reliability, and superior customer experience.

Must-Have Skills

Genesys Cloud CX (PureCloud) Architecture & Administration

SIP, VoIP, RTP, Client, and SIP Trunking

IVR Design & Architect Flows

REST APIs, JSON, Webhooks, and Integrations

Contact Center Architecture & Routing Strategies

Azure Cloud Experience

Preferred Skills

AI/NLP Solutions and Conversational Bots

Omnichannel Contact Center Solutions (Chat, Email, Messaging)

Salesforce Integration

ServiceNow Integration

Microsoft Dynamics Integration

Capacity Planning, QoS, and Performance Eligible to workimization

Key Responsibilities

• Design scalable and resilient voice/contact center solutions.
• Configure and Eligible to workimize Genesys Cloud CX environments.
• Develop IVR and advanced routing strategies.
• Manage SIP trunking, Clients, and carrier connectivity.
• Build integrations using APIs, web services, and middleware.
• Implement AI-driven customer engagement solutions.
• Monitor performance, call quality, and contact center metrics.
• Provide technical leadership and architectural governance.

Experience Required

• 10+ years of overall IT experience.
• 4+ years of hands-on Genesys Cloud/Contact Center Architecture experience.
• Strong understanding of SIP, RTP, VoIP, WebRTC, and telephony infrastructure.

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Security Notice : Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.

Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.

Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.