YourpotentialhasaplaceherewithTTEC’saward-winningemploymentexperience.AsaSeniorTrainerworkingonsiteTempe,AZ,you’llbeapartofbringinghumanitytobusiness.#experienceTTEC
Ouremployeeshavespoken.Ourpurpose,team,andcompanycultureareamazingandourGreatPlacetoWork®certificationintheUnitedStatessaysitall!
TheRevenueGenerationLearning&Developmentteamisresponsibleforelevatingsalesperformancethroughtechnical,functional,andbehavioralknowledgetransfer.Ourmissionistocontinuouslyimprovesellereffectivenessbydrivingtraining,knowledgemanagement,andperformanceevaluationinitiativesthatmaximizebusinessimpact.
WhatYou'llDo
TheSeniorSpecialist,SalesEffectiveness&Enablement,playsacriticaldualrole,servingasbothasalestrainerandROIanalyst.Thisindividualwillberesponsiblefordrivingsellereffectivenessthroughcomprehensivetrainingprogramswhilesimultaneouslyevaluatingsalesinteractionstoensurebest-in-classquality,compliance,andrevenue-drivingbehaviors.
Onboardanddevelophigh-performingsellersbydesigninganddeliveringtrainingprogramsthatacceleratetimetoproficiencyanddrivebusinessimpact.
Evaluateandenhancesalesinteractions(calls,emails,digitalengagements)toensureadherencetobestpractices,compliance,andrevenue-generatingbehaviors.Included,buildingRevenue-basedROIstoshowtherealvalueoftheoutputoftheenablementmechanisms.
Providetargetedcoachingsupportandreal-timefeedback,leveragingsalesqualityinsightstorefinesellerskillsandoptimizeperformance.
Identifyandaddresssalesgaps,adjustingtrainingandenablementstrategiestoimproveconversionrates,customerexperience,andrevenueoutcomes.
CollaboratewithGlobalSalesOperationsandClientLeadershiptoaligntraining,quality,andenablementinitiativeswithrevenuegoalsandsellersuccessmetrics.
Maintainandoptimizetrainingassets,salestools,andperformancemeasurementsystemstoensureascalableanddata-drivenapproachtolearning.
Contributetoglobal,strategicprojectsthatenhancesaleseffectiveness,fromonboardingaccelerationtoadvancedskilldevelopmentfortenuredsellers.
Workinpartnershipwithmultiplelinesofbusinessbyanalyzing,designing,developing,implementing,andevaluatingSalesEnablementinitiativesthatimprovequality,productivity,andsales.
WhatyouBringtotheRole
Bachelorsdegreeinarelatedfieldpreferredorequivalentcombinationofeducationandexperience.
SalesTraining&Coaching:Provenabilitytodevelopandfacilitateengagingsalestrainingprograms.
SalesQualityAnalysis:Experienceinmonitoring,evaluating,andoptimizingsalesinteractionsforimprovedperformance.
InsideSales&ContactCenterKnowledge:Deepunderstandingofsalesdynamics,performancedrivers,andrevenuegrowthstrategies.
Sales&PerformanceTools:FamiliaritywithLMS,CRM,QualityMonitoringSystems,andSalesEnablementplatforms.
Microsoft365/GoogleWorkspace:ProficiencyinWord,Excel,PowerPoint,Teams,SharePoint,Docs,Sheets,Drive,etc.
InstructionalDesign&LearningMethodologies:ExperiencewithBloom’sTaxonomy,action-orientedlearningoutcomes,andadultlearningprinciplesincludingtheAGESModel.
WhatYouCanExpect
RampTimeAcceleration:Newhiresreachproficiencyfaster,demonstratingmeasurablebusinessimpact.
SalesEffectivenessGrowth:Continuousimprovementinsellerconfidence,conversionrates,andcustomerexperience.
Data-DrivenCoachingSupport:Trainingisdirectlyinformedbysalesqualityinsights,drivinghigherperformance.
SeamlessCollaboration:AlignmentbetweenSales,Quality,Operations,Analytics,andotherEnablementteamsensuresaholisticapproachtosellersuccess.
Askusaboutourpaidtimeoff(PTO)andwellnessandhealthcarebenefits
Andyes...agreatcompensationpackageandperformancebonusopportunities,benefitsyou'dexpectandmaybeafewthatwouldpleasantlysurpriseyou(liketuitionreimbursement)
Visit
Theanticipatedrangeis55,000-60,000.Actualcompensationofferstoacandidatemayvarybasedupongeographiclocation,workexperience,educationand/orskilllevels.
#LI-Onsite
NoticetoexternalRecruitersandRecruitmentAgencies:TTECdoesnotacceptunsolicitedheadhunterandagencyresumes.Headhuntersandrecruitmentagenciesmaynotsubmitresumes/CVsthroughthiswebsiteordirectlytoanyemployee.TTEC,andanyofoursubsidiaries,willnotpayfeestoanythird-partyagencyorcompanythatdoesnothaveasignedagreementwithTTEC.