Senior Trainer

Position Overview

E.K. Associates is seeking an experienced and engaging Senior Trainer to support a large-scale IT implementation project. This role focuses primarily on delivering onsite training, with opportunities to support hybrid and virtual learning as needed. The ideal candidate enjoys working directly with end users, helping them successfully adopt new technology and business processes in a collaborative and supportive environment.

Experience with Salesforce and public sector or child welfare organizations is a plus but is not required.

Key Responsibilities

• Deliver instructor-led training sessions in onsite and hybrid environments.
• Support users during training, system rollout, and post-Go-Live activities by answering questions and providing hands-on assistance.
• Develop and update training materials, including participant guides, presentations, job aids, quick reference guides, and other learning resources.
• Facilitate Train-the-Trainer, leadership, supervisor, and end-user training sessions.
• Collaborate with project teams, Organizational Change Management (OCM), and stakeholders to understand training needs and tailor learning materials for different audiences.
• Gather participant feedback and training metrics to help improve training effectiveness.
• Maintain training documentation, FAQs, and user support materials.
• Travel to client locations throughout California as needed to support onsite training and implementation activities.

Minimum Qualifications

• At least 2 years of experience within the past 5 years delivering training for IT implementation projects.
• At least 2 years of experience developing training materials for IT implementations.
• Experience using Salesforce and the ability to train end users on system functionality.
• Must reside in California and be available for occasional travel to client sites.

Preferred Qualifications

• Experience supporting public sector, health and human services, or child welfare organizations.
• Strong presentation, facilitation, and communication skills.
• Experience delivering onsite, virtual, or hybrid training.
• Experience providing post-Go-Live support, floor support, or over-the-shoulder user assistance during system implementations.

We are looking for someone who is passionate about helping others learn, enjoys working in a team environment, and is committed to ensuring users feel confident and supported throughout their transition to new technology.

For over 10 years, E.K. Associates has been successful in solving complex problems across diverse areas of applications. We have gained the knowledge and proven abilities to assess our clients’ needs and provide the broadest assortment of technical options, to derive the most effective solution. In addition, E.K. has been awarded the Local Business Preference designation by the City of Los Angeles. We are a certified MBE/WBE/SBE/DBE company.