Senior Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others learn, grow, and feel confident in their work? Ready to help people reach for amazing? You’ll support and engage new hires and employees in a training environment, making sure each employee is set up for success by organizing classes, delivering high-quality training, and creating a positive learning experience from the start.

During a Typical Day, You’ll

• Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.
• Meet training completion goals, deliver excellent employee experiences, and manage training logistics that help each class start strong and stay on track.
• Learn important goals, timeframes, and requirements associated with each training goal and class 
• Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.
• Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.
• Coordinate, analyze and consolidate all necessary data to deliver training following client requirements and company standards 

What You Bring to the Role

• 1 year minimum experience in training or adult learning programs 

• 1+ year of experience leading teams to reach targets 

• Excellence in achieving goals within a remote environment work-setting 

• Nurture an inclusive learning environment with your coaching and facilitation skills to lead classes 

• Customer and employee-focused mindset with call center understanding 

• Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg 

What You Can Expect

• Supportive of your career and professional development 

• An inclusive culture and community minded organization where giving back is encouraged 

• A global team of curious lifelong learners guided by our company values 

• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• A competitive compensation package, performance bonus opportunities, and benefits you’d expect—plus a few that may pleasantly surprise you, like tuition reimbursement.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. 

The anticipated annual salary is $60,000. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill level.

About TTEC 

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service, technology, and humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Onsite