The Senior Training Specialist will be responsible for working in conjunction with the Director of Learning and Development and internal business groups to assess - evaluate training needs - develop training materials - plans to improve individual, organizational or customer performance. Will deliver class materials in an engaging and professional manner and evaluates student progress.
Responsibilities include but are not limited to:
Responsible for the development, management, delivery, effectiveness and evaluation of all assigned training programs and offerings.
Ensures that programs are consistent, and that appropriate accountability exists.
Design, develop, deliver and evaluate in person and online learning programs. Programs may be traditional - e-learning courses, zoom or webinars (live or recorded), video shorts, gamified learning - other online learning mechanisms.
Collaborate both face to face with other members of the Learning and Development team to ensure business objectives are met through effective learning solutions.
Work in partnership with subject matter experts to ensure training aligns with goals, policies/procedures of the organization and the criteria of curriculum design and evaluation.
Design and implement strategy to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics.
Perform all duties required for e-learning content launch, including course upload, testing, user assignment and notification, and LMS administration.
Evaluate the effectiveness of current and future training and communication offerings and make recommendations for improvement.
Display consistent self-development and awareness of industry trends through research, meetings and self-learning to enhance personal and departmental learning and development. Explore cutting edge technologies or software to enhance course offerings or delivery mechanisms to learners.
Ensures the integrity, consistency and quality of the work of trainees through advocating for processes and decisions, management feedback and driving new procedures and ideas.