Senior Training Specialist

The Senior Training Specialist will be responsible for working in conjunction with the Director of Learning and Development and internal business groups to assess - evaluate training needs - develop training materials - plans to improve individual, organizational or customer performance. Will deliver class materials in an engaging and professional manner and evaluates student progress.

Responsibilities include but are not limited to:

• Responsible for the development, management, delivery, effectiveness and evaluation of all assigned training programs and offerings.
• Ensures that programs are consistent, and that appropriate accountability exists.
• Design, develop, deliver and evaluate in person and online learning programs. Programs may be traditional - e-learning courses, zoom or webinars (live or recorded), video shorts, gamified learning - other online learning mechanisms.
• Collaborate both face to face with other members of the Learning and Development team to ensure business objectives are met through effective learning solutions.
• Work in partnership with subject matter experts to ensure training aligns with goals, policies/procedures of the organization and the criteria of curriculum design and evaluation.
• Design and implement strategy to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics.
• Perform all duties required for e-learning content launch, including course upload, testing, user assignment and notification, and LMS administration.
• Evaluate the effectiveness of current and future training and communication offerings and make recommendations for improvement.
• Display consistent self-development and awareness of industry trends through research, meetings and self-learning to enhance personal and departmental learning and development. Explore cutting edge technologies or software to enhance course offerings or delivery mechanisms to learners.
• Ensures the integrity, consistency and quality of the work of trainees through advocating for processes and decisions, management feedback and driving new procedures and ideas.