Senior Travel Consultant/Travel Counselor

Turn Complex Travel Into Exceptional Client Experiences

Youre the person others turn to when an itinerary gets complicated.

You know corporate travel isnt just about booking flights-its about solving problems, anticipating client needs, and making the impossible look easy. If you enjoy managing complex domestic and international travel while delivering white-glove service, wed love to meet you.

At Travel Incorporated, youll work alongside experienced professionals who are passionate about travel, client service, and continuous improvement. As a Senior Travel Consultant, youll serve as a trusted advisor to our clients while mentoring teammates and helping elevate the entire team.

This is a fully remote (non-mobile) position with a fixed schedule. Flexible scheduling is not available.

What Youll Do

Every day brings something different. Youll:

• Manage complex domestic and international corporate travel arrangements with accuracy and efficiency.

• Serve as a trusted advisor by recommending travel solutions that align with client needs, company policies, and business objectives.

• Handle itinerary changes, travel disruptions, and urgent requests with professionalism and confidence.

• Build lasting relationships by delivering exceptional service on every interaction.

• Share your knowledge by mentoring newer consultants and supporting team development.

• Partner with colleagues to improve processes and contribute to operational excellence.

• Identify opportunities to enhance the client experience while supporting retention and long-term client success.

• Depending on business needs, provide support for specialized functions such as after-hours fulfillment, Hotel eDirect, Vendor Hold Forms, group travel, and government travel.

• Perform other duties as assigned.

What You Bring

Experience

• 3-5 years of corporate travel consulting experience

or

• Demonstrated success as a Travel Incorporated Travel Consultant meeting Senior Consultant performance expectations.

You should also have:

• Experience managing complex domestic and international itineraries

• Strong understanding of corporate travel policies and best practices

• Confidence working across multiple client accounts and priorities

Technical Skills

Were looking for someone who is comfortable using:

• One or more Global Distribution Systems (GDS)

• Travel management platforms

• Contact center technology

• Microsoft Office and other standard business applications

What Makes You Successful

You thrive because you:

• Put clients first

• Stay calm under pressure

• Solve problems quickly and creatively

• Communicate clearly and confidently

• Build strong relationships

• Pay close attention to detail

• Take ownership of your work

• Enjoy mentoring and supporting others

Schedule

Training

Monday-Friday

8:00 a.m.-5:00 p.m. Eastern

After Training

Youll be assigned to a permanent 1st, 2nd, or 3rd shift based on business needs. Your assigned schedule will remain fixed and may include weekend hours.

Remote Work Requirements

To be successful in this role, youll need:

• A dedicated, distraction-free home workspace

• Reliable high-speed internet (satellite and mobile broadband providers such as Verizon or T-Mobile Home Internet are not supported)

• The ability to travel to our Duluth, Georgia headquarters for portions of training and occasional team meetings (typically 2-3 times per year for up to three days)

Travel Incorporated provides all required computer equipment.

Why Travel Incorporated?

When you join Travel Incorporated, youre joining an award-winning company with more than four decades of experience helping organizations travel smarter.

We believe exceptional client service starts with exceptional associates. Thats why we invest in our people through collaboration, ongoing development, innovative technology, and opportunities to grow your career.

Here, your expertise is valued, your ideas matter, and your contributions make an impact every day.

Ready for Your Next Career Move?

If youre an experienced corporate travel professional looking for an opportunity to solve complex travel challenges, build meaningful client relationships, and grow with an industry leader, wed love to hear from you.

Apply today and discover why so many travel professionals choose to build their careers at Travel Incorporated.

Learn more about our company and culture at TravelInc.com.

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel