General:
Able to make progress in a fast-paced environment with little oversight
Strong verbal/written communication & facilitation skills.
Strong analytical and problem-solving abilities.
Ability to understand complex architectures and be comfortable working with multiple teams
Strong work ethic and a team player
Ability to conduct performance analysis, capacity management and troubleshoot large-scale distributed systems
Enthusiasm toward technology, passionate continual learner
Constantly looking for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo
Agile (scrum) experience.
Required skills:
Full stack dev that also has IVR experience specifically with Twillio/Flex and Acqueon IVR Specialist is a priority
Web-services, 3rd party APIs, tools like Postman, SoapUI & Fiddler
C#, Entity Framework, Substantial SQL experience
WEB API, RESTful services
Working knowledge Git or similar version-control software
Familiar with production Azure DevOps environments
Unit and Integration Testing
Understanding of SOLID design principles & secure coding practices
Preferred Skills:
Angular 9+, React, Ember.js
Oracle database experience, solid understanding of SQL tuning, indexing & query costs
Location:
Preferred to work from Allentown PA , In person to client place
Occasionally Hybrid
Working in EST time zone
Additional JD:
" 7+ years in Twilio IVR and solutions, Development, and support skills in Twilio IVR products- Twilio flex, Full stack development on Twilio flex and IVR.
" 7+ years of telecom experience required. For example, you have implemented, deployed and/or maintained/supported Avaya/Cisco/OpenVBX/or similar platforms of significant size.
" The time management skills to handle a large volume of tickets while maintaining high Customer Satisfaction and meeting SLA targets
" Demonstrated technical background and application
" Demonstrated history of customer focus and empathy
" Ability to diplomatically address customer concerns and provide feedback
" Expert level knowledge of IP Telephony protocols is required
" A firm understanding of the technology stacks common to the Web ecosystem
" A demonstrated history of creating non-trivial applications in Java,. Net, Ruby, Python, PHP, JavaScript or some other modern, general purpose programming language; Much of Twilio s functionality is exposed as REST APIs
" You are good at and enjoy debugging other people s code.
" Solid understanding of computer networking
" Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties
" You hold a Bachelor s degree or have equivalent work experience (5+ years industry experience in a similar role)
" Demonstrated ability to make teams better
" Experience working with team members in different geographic locations and time zones.
" Demonstrated ability to mentor and coach other members of the team in technical and process aspects of their jobs.
" Twilio operates a 24/7 support model so the ability to work weekends and holidays (as needed) may be required.
Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.
We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.