Senior Unified Communications Engineer

We are assisting a client with hiring a Senior Unified Communications Engineer, to work at their Nashville, TN office.

Employment Type: Full-time

Office Location: Nashville, TN ONLY

Work Hours: 9:00 AM - 6:00 PM CST

Work Setting: Hybrid (2 days/week)

Interview Rounds: 3 Virtual Interviews - 30 min each (TBD) + 1 Onsite Interview

Annual Comp: $142,000 - $168,000 + Discretionary Bonus

The Role
The Senior Unified Communications Engineer is a senior technical leader responsible for the global architecture, design, and reliability of Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud environments. This role owns the technical direction of core UC platforms, including Cisco collaboration technologies and cloud-based services such as Microsoft Teams, Cisco WebEx, and Zoom, ensuring these mission-critical services meet extremely high availability, performance, and consistency standards worldwide. Partnering closely with Network, Infrastructure, Audio Visual, Security, and Service Desk teams, this position serves as a senior escalation point, leads architectural decisions, and supports global deployments and refresh initiatives. The role also contributes to structured delivery by developing and owning Features and user stories within an Agile workflow, translating business and technical requirements into scalable, resilient UC solutions.

Responsibilities

• Own and define the global architecture for Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud-based environments.
• Design, deploy, and support enterprise-scale Unified Communications platforms with a focus on Cisco collaboration technologies and cloud-based UC services, including CUCM, Unity Connection, E911, UCCX, Expressway, Webex, Cisco Jabber, Microsoft Teams, Zoon, Cisco Cube, Ribbon SBC, and Cisco RoomOS endpoints.
• Serve as a senior technical escalation point for complex UC issues across global environments, including call routing, signaling, media quality, endpoint behavior, and service availability.
• Lead the integration and coexistence of cloud UC platforms (Microsoft Teams, Zoon, Webex) with on-prem Cisco infrastructur

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.