Senior Unified Communications Engineer

Senior Unified Communications Engineer Springfield VATSSCI

Apply for this job Requires an active TSSCI Security Clearance

The Unified Communications Senior Engineer is responsible for the design and development of Unified Communications voice, video, and Collaboration networks. Will work with Unified Communications Engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting Unified Communications voice/video system clusters and endpoints. Quickly respond to issues regarding software application/hardware-related issues, resolve on the spot problems. Able to replicate issues for internal analysis, diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developervendor and program.

Responsibilities ----------------

• Analyzes Unified Communications voice/video and collaboration networks, including Engineering planning, designing, evaluating, selecting, and upgrading systems and protocol suites.
• Design, develop, and execute Cisco collaborated endpoint technologies, to include: • Cisco VoIP endpoints • Cisco Codecs DX • RoomKits Collaborated Meeting Rooms CMS • Cisco Unified Communications Call Manager (CUCM) version 14 or higher • Cisco Unified Communications Manager IM and Presence Jabber
• Plans system updates and schedules outages.
• Configures systems and user environments.
• Provides direction in the development of continued technologies, system engineering, and tasking related to Unified Communications and other User Facing Services.
• Identifies, analyzes, and resolves system problems.
• Knowledge in Microsoft Excel, Visio, and other office suites.
• Maintains current working knowledge of relevant system technologies.
• Participates in special projects as required.
• Provides guidance and work leadership to less-experienced systems engineers.
• Develops procedures and documentation for managing, deploying, and implementing multiple baseline hardware/images and system updates.

Required Qualifications ----------------------

• Bachelors Degree in Computer Science, Engineering, or a related technical discipline, and a minimum of 10 years of experience or the equivalent combination of education, technical certifications, or training, or military work experience.
• Cisco CCNP Collaboration certified or equivalent knowledge.
• Security Certification which satisfies 8750.
• 10-15 years of experience directly related experience in systems engineering and administration.
• Experience in: • Unified Communications - Call routing • Endpoints and IM&P - Jabber chat Federation

Desired Qualifications ----------------------

• The ability to speak technical detail to senior level staff during outages and/or upgrades.
• Knowledge of system coding, to include but not limited to: • Scala source code • Java Script • Python • PHP
• Mentor junior level engineers.
• Document fix actions to incidents.