Have you ever experienced the delight of knowing you"ll get a delivery exactly when and how you wanted it? Amazon"s Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to build on this delight and reimagine how millions of customers engage with their purchases after checkout. In this role, you"ll explore new ways for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with emerging technologies. Your work will focus on crafting innovative features and scalable design systems that adapt to evolving expectations for convenience, control, and confidence in post-purchase experiences. By uncovering insights and crafting intuitive solutions, you"ll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping.
Key job responsibilities
As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:
About the team
The Amazon Delivery's Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.