Senior UX Designer: Product & Systems
Overview
EDS is a tech-enabled services company. The software we build directly determines how law enforcement agencies run their off-duty programs, how officers get paid, and how customers hire security for their events. Design here is not cosmetic. It is operational. We are looking for a senior UX designer who can own the full spectrum: research, interaction design, visual design, and systems. You will build the design foundation that makes this product team move faster.
What You'll Design
The officer experience across our web portals and mobile apps, covering scheduling, job pickup, payment, and availability
The customer and internal portal experience, including job posting, officer coordination, and billing
Complex workflows: multi-party approval chains, scheduling logic, and service-backed integrations
The EDS design system, including components, patterns, and documentation
What You'll Build in Year One
A full audit of the current experience across all product surfaces with prioritized findings
A design system from the ground up: token-based, component-documented, and in the hands of PMs and engineers
End-to-end flows for the consolidated portal experience and a unified UX
UX for an instant pay flow, a high-stakes, high-visibility feature that directly affects Officer trust
What We're Looking For
5+ years of UX design experience, with a portfolio that spans apps, web portals, and internal/operational tools
Strong interaction design and visual design fundamentals; you can go from concept to high-fidelity without a hand-off chain
Experience running user research: knows when to run it, how to design studies, and how to translate findings into product decisions
Background designing complex workflows: multi-step processes, service integrations, and data-dense interfaces
Enough technical fluency to design realistically within back-end and API constraints
Experience building or significantly contributing to a design system
Strong communicator; you will be translating between users, PMs, and engineers constantly
Candidates residing in North Carolina or Texas are preferred
What Makes You Stand Out
Experience as a solo or lead designer at a product company; you know what it means to own the whole problem
Has used gen AI as a design accelerant: rapid prototyping, concept iteration, and research synthesis
Background in B2B operational tools, workforce management, field services, or public safety
Familiarity with law enforcement culture or agency operations
Experience designing payment or financial flows
Why EDS
You will not be a pair of hands executing someone else's vision. You will build the design practice at a company with real users, real operational complexity, and a product roadmap with teeth. The design system you build will be used every day. The flows you design will affect how officers get paid and how agencies run. It is a high-ownership role at a company that is actively growing, and design has a seat at the tab
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