Overview
We are looking for a UX Designer to lead the experience vision and design of internal AI-driven tools that transform how our Gaming Operations teams manage insights, workflows, and player support at scale.
You'll define how AI, automation, and human-centered design intersect to create intuitive, efficient, and empowering internal experiences — helping business leaders more efficiently manage our business. analysts, and support agents work smarter, faster, and with greater clarity.
Key Responsibilities
• Lead UX strategy and execution for AI-powered internal tools that support operations, data insights, and automation workflows.
• Collaborate with Product Managers, Data Scientists, and Engineering to translate complex operational requirements into elegant, intuitive design systems.
• Partner with stakeholders across support, moderation, compliance, and analytics to map end-to-end user journeys and optimize pain points.
• Build and evolve design frameworks that balance efficiency, trust, and user delight for non-customer-facing tools.
• Conduct or collaborate on usability studies and workflow observations to inform design improvements grounded in real operational needs.
Qualifications
Required:
• 10+ years of UX or Product Design experience, with 3+ years leading complex enterprise or internal platform design initiatives.
• Strong portfolio demonstrating AI-assisted design, complex system workflows, or data-heavy tools.
• Expertise in interaction design, information architecture, and design for data-rich environments.
• Experience working with AI/ML-driven products, copilots, or automation platforms.
• Proven ability to simplify high-complexity, high-volume operations into intuitive workflows.
• Exceptional storytelling, facilitation, and cross-functional leadership skills.
• Proficiency with tools such as Figma, Miro, and rapid prototyping environments.
Preferred:
• Experience in gaming, live operations, or enterprise-scale internal systems.
• Familiarity with Microsoft Copilot, Power Platform, or internal AI enablement frameworks.
• Experience designing for data visualization, insights dashboards, or predictive systems.
• Strong grasp of ethical AI principles, data privacy, and human-in-the-loop design.
You'll Excel in This Role If You:
• Thrive at the intersection of AI, human-centered design, and operational excellence.
• Enjoy transforming internal complexity into clarity for the teams that run global gaming systems.
• Are skilled at designing for trust, transparency, and explainability in AI experiences.
• Think in systems, not just screens — connecting data, tools, and people into coherent experiences.
• Bring empathy not just for end-users, but for internal teams who depend on reliability and efficiency.