Primary Skills: UX Research (Expert), Data Analysis (Advanced), Survey Design (Expert), AI Research (Medium), Content Moderation (Advanced)
Contract Type: W2/C2C Only
Duration: 6+ Months Contract (High possibility of extension)
Location: CA, US. 100% Remote (#LI-Remote)
Pay Range: $75 - $95 Per Hour on W2
#LP
Job Summary:We are seeking a dedicated UX Researcher & Metrics Analyst, focusing on creating, delivering, and managing a measurement framework for Content Moderation and AI Critical User Journeys. The ideal candidate will enhance the existing Critical User Journey Framework, manage the UX Metrics program, and conduct qualitative UX research studies. This role involves in-depth work on validating attributes, defining measurement specs, executing surveys, and generating comprehensive quarterly research reports.
Key Responsibilities:- Develop and enhance the measurement framework for Content Moderation + AI Critical User Journeys.
- Manage the content moderation UX Metrics program, executing surveys, creating quarterly research reports, and designing custom UX metrics.
- Conduct qualitative UX research studies, including usability studies, contextual inquiries, and creating detailed research reports.
- Independently define UX measurement frameworks and select appropriate measurement instruments.
- Field, analyze, and report on surveys tailored to Reviewer Satisfaction and Tooling Effectiveness, alongside updating survey questions as necessary.
Must-Have Skills:- Proven experience in UX Research and defining measurement frameworks.
- Expertise in survey design, fielding, and data analysis.
- Ability to conduct usability studies and produce in-depth research reports.
- Prior experience in UX research within content moderation platforms or AI-enhanced user journey optimization is highly preferred.
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