Senior Veterans Service Representative
Salary
$68,877.63 - $88,521.10 Annually
Location
Hemet
Job Type
Regular
Job Number
26-79913-02
Department
Veterans Services
Division
Veterans Services
Opening Date
06/03/2026
Closing Date
6/17/2026 11:59 PM Pacific
For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.
ABOUT THE POSITION
The Riverside County Department of Veterans Services is seeking a Senior Veterans Service Representative for their Hemet location.
This position will require some occasional travel for events and meetings
The Senior Veterans Service Representative will be responsible for providing support, training, and supervision to the call center team which consists of Veterans Service Representatives, Office Assistants, and Veterans Service Assistants. The call center provides essential support to veterans, their dependents, and survivors by helping them access federal, state, and local benefits. The incumbent will serve as an internal support role and will assist with department assets tracking, managing basic onboarding of employees, advising clients, developing and prosecuting claims, preparing appeals, and gathering critical documentation. The position will require occasional driving throughout Riverside County to assist other branches, conduct outreach events, and attend training.
The most competitive candidates will have strong understanding of complex laws, regulations, and procedures as it relates to veterans services (i.e. VetPro, Veterans Benefits Manual, The National Veterans Legal Services Program). Additionally, experience with the Veterans Benefits Management System (VBMS), the Department of Veterans Affairs, and previous supervisory experience are highly preferred.
The Senior Veterans Services Representative is the advanced journey level classification in the Veterans Services series and reports to an appropriate supervisory or manager level position. Incumbents operate with greater independence than the Veterans Service Representative I and II and incumbents are expected to perform all aspects of veterans' services work. The incumbents provide this service in a branch office, providing supervision to other Veterans Services personnel or in the field.
Meet the Team!
The Riverside County Department of Veterans Services is dedicated to improving the quality of life for veterans and their dependents by providing comprehensive support, resources, and advocacy to ensure they receive the benefits and opportunities they deserve.
EXAMPLES OF ESSENTIAL DUTIES
MINIMUM QUALIFICATIONS
OPTION I
Experience: One year as a Veterans Services Representative II with Riverside County.
OPTION II
Education: Graduation from an accredited college or university with an associates degree. (Experience which involved in-depth interviewing and the securing of information from individuals to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions, may substitute for the required education on the basis of one year of experience for one year of education.)
Experience: Two years in the preparation and development of claims for presentation to the Veterans Administration.
ALL OPTIONS
Knowledge of: Federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans' benefits; basic principles of supervision.
Ability to: Gather and analyze information, draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules and regulations; interpret and evaluate legal, medical and other evidence relating to veterans' claims; establish and maintain effective working relationships with clients, fellow employees and the staff of other agencies; make effective oral presentations; work in locations remote from supervisory control and effectively organize work; train and supervise subordinates; prepare clear, comprehensive reports and records.
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.
Employee must possess and maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veterans Affairs (CDVA) within 12 months of hire.
Service in the Armed Forces of the United States with an honorable discharge is desired but not required.
SUPPLEMENTAL INFORMATION
For questions regarding this recruitment
For specific questions regarding this position, contact Genesis Ochoategui at gochoategui@rivco.org or call (951) 955-4593.
____
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY:
Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for individuals who are unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave Benefits. The wage replacement rate is determined by current law, offering 60-70% of the wages earned during the SDI eligibility period.
Additionally, employees receive employer-paid Long-Term Disability Benefits, which cover 66.67% of pre-disability earnings, up to a maximum of $10,000 per month. There is a 365-day waiting period before these benefits become active. Employees may coordinate these benefits with other available leave balances to receive up to 100% of their regular pay.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01
Are you a current regular or temporary employee with the Riverside County Department of Veterans Services?
02
Select the answer that best describes your current drivers license status:
03
Do you have at least one year of experience as a Veterans Service Representative II with Riverside County?
04
What is the highest level of education you have from an accredited college or university?
05
I acknowledge that I am required to provide proof of my degree or a copy of my transcript(s) as verification of educational units completed prior to the closing date of the job posting. (Official and unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation.)
06
How many years of experience do you have with in-depth interviewing and the securing of information from individuals to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions? (Include details on your resume/application)
07
How many years of experience do you have in the preparation and development of claims for presentation to the Veterans Administration? (Include details on your resume/application)
08
Do you have experience with any of the following (check all that applies, include details on your resume/application):
09
How many years of work experience do you have in a supervisory or lead capacity? (Include details on your resume/application)
10
Do you have any experience working with the U.S. Department of Veterans Affairs? (Include details on your resume/application)
11
Do you possess accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veterans Affairs (CDVA)?
Required Question
Employer County of Riverside
Address County Admin. Center P.O. Box 1569
4080 Lemon St., 7th floor
Riverside, California, 92502-1569
Phone Contact Recruiter for Job Information
Website http://www.rc-hr.com