Senior Vice President, Client Experience

Weber Shandwick

Boston, MA

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JOB DETAILS

SALARY

$171,000–$230,000 Per Year

SKILLS

Best Practices, Biotech and Pharmaceutical, Budgeting, Business Development, Business Growth, Business Operations, Business Skills, Business Strategy, Channel Strategies, Coaching, Continuous Improvement, Corporate Communications, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Detail Oriented, Employee Retention, Entrepreneurship, Healthcare, Leadership, Mentoring, Microsoft Office, Microsoft PowerPoint, New Media, Presentation/Verbal Skills, Profit & Loss, Public/Media/Press/Analyst Relations, Quality Management, Quality Metrics, Regulations, Relationship Management, Social Media, Talent Management, Team Lead/Manager, Team Player, Thought Leadership, Trend Analysis, Writing Skills

LOCATION

Boston, MA

POSTED

4 days ago

Who We Are

Weber Shandwick is more than a leading global PR agency - we're an engagement agency and we're working in and around the cutting edge of the new media landscape. We're storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Senior Vice President, Client Experience, Corporate Health

About Weber Shandwick Healthcare

Weber Shandwick partners with leading healthcare companies to address critical health challenges through innovative, award-winning communications strategies. Our success stems from our collaborative culture, deep scientific expertise, and integrated capabilities-supported by our global network and driven by exceptional talent.

About the Role

We're seeking an accomplished healthcare communications leader to serve as a strategic partner leading clients, new business efforts and operations as part of the Boston Health team leadership. This critical role combines senior client leadership with hands-on execution for corporate healthcare and corporate health social assignments.

You will be a trusted advisor and operational leader who:

Serves as the primary day-to-day strategist and relationship manager for key corporate healthcare clients
Leads and scales our corporate health social media practice with strategic vision and execution excellence
Manages complex, integrated teams with commercial acumen and efficiency
Balances big-picture thinking with meticulous attention to detail
Demonstrates the professional maturity and judgment

This is an opportunity to shape the future of corporate healthcare communications with clients and our agency while partnering with senior leaders and great thinkers in Boston and across our network.

Key Responsibilities

Client Leadership & Business Growth

Own day-to-day client relationships and serve as the trusted strategic counsel on corporate healthcare communications assignments
Drive client satisfaction and organic growth by anticipating needs and delivering innovative solutions
Lead new business development efforts, from pitch strategy to presentation
Manage the commercial aspects of large accounts, including budgets, resources, and profitability

Corporate Healthcare & Social Media Expertise

Develop and execute integrated corporate communications strategies that address business challenges in healthcare's evolving landscape (policy, reputation, stakeholder engagement, issues management)
Lead corporate health social media strategy and execution, staying ahead of platform innovations and best practices
Navigate the intersection of corporate affairs, regulatory environment, and digital communications
Provide thought leadership on emerging trends in the corporate health space and stay ahead of shifts in healthcare corporate affairs, media landscape, and communications technology

Team Leadership & Development

Build, mentor, and inspire high-performing teams across offices and disciplines
Coach team members to achieve their professional goals while maintaining quality standards
Deploy teams strategically to maximize efficiency and impact
Foster a culture of collaboration, curiosity, and continuous improvement

Required Qualifications

Bachelor's degree
10+ years of progressive healthcare communications experience, including substantial agency background
Proven expertise in corporate healthcare communications (corporate reputation, issues management, executive visibility, stakeholder engagement)
Demonstrated leadership in healthcare social media strategy and execution
Track record managing large pharmaceutical or healthcare accounts with complex, multi-market teams
Deep understanding of the pharmaceutical/healthcare landscape and corporate affairs environment
Excellence in client relationship management with ability to operate independently with senior client stakeholders
Strong commercial acumen
Exceptional written, verbal, and presentation skills
Proven ability to lead, develop, and retain talent
Proficiency in MS Office; advanced skills in PowerPoint and presentation platforms

What Sets You Apart

Professional maturity and judgment to navigate complex situations independently
Results-driven mindset with focus on measurable outcomes
Entrepreneurial spirit combined with collaborative leadership style
Culture champion who leads by example and inspires teams

Salary Range: $171,000 USD - $230,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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About the Company

Weber Shandwick

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