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Senior Vice President, Servicing Administration

Lafayette Federal Credit Union

Rockville, MD

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JOB DETAILS
SALARY
$190,000–$260,000 Per Year
SKILLS
Accounting, Analysis Skills, Bankruptcy, Business Administration, Capital Markets, Collections Regulations, Communication Skills, Consumer Loans, Contract Requirements, Credit Cards, Credit Union, Cross-Functional, Diversity, Early Intervention, Escrow, Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Finance, Foreclosures, Funding, Home Equity Loans, Investment Services, Investor Relations, Leadership, Legal, Legal Support Skills, Liquidity, Loan Funding, Loan Operations, Loan Policy, Loan Servicing, Loans, Loss Mitigation, Mortgage Lending, Mortgage Servicing, Onboarding, Organizational Skills, Past Due Accounts, Payment Processing, Performance Analysis, Performance Management, Performance Metrics, Policy Development, Problem Solving Skills, Quality Management, Quality Metrics, Reconciliation, Regulations, Regulatory Compliance, Residential Mortgages, Resolve Customer Issues, Risk, Strategic Planning, Systems Administration/Management, Team Player, Technical Operations, Technical Strategy, Time Management, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Planning
LOCATION
Rockville, MD
POSTED
Today
NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. This position requires candidates to be local to the Washington, DC metropolitan area. Applicants must reside within a reasonable commuting distance of our headquarters and be able to meet the position'sonsite or hybrid work requirements.

Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024-2026)

We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Senior Vice President, Servicing to join our dynamic team!

About us:

Our Difference: What makes Lafayette Federal cutting-edge ? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also ranked #12 in S&P Global' s Top Performing Credit Union's in 2022 for the second year in a row!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

About the role:

Lafayette Federal Credit Union is seeking a Senior Vice President of Servicing Administration to play a key leadership role in setting the vision, developing policy, and driving performance for all loan servicing operations. The SVP ensures that servicing practices are efficient, compliant, borrower-focused, and aligned with institutional goals, while also preserving asset quality and supporting investor confidence. The SVP should be experienced servicing and managing others handling Consumer loans, including Credit Cards, Automobile, Boats, Recreational Vehicles, and Unsecured Home Improvement loans, in addition to Residential Mortgages and Home Equity Lines and Loans. This role is accountable for leading through influence, strengthening vendor partnerships, and positioning the organization for scalable, long-term success.

Requirements

Loan Servicing Leadership
  • Set and lead the strategic direction for all post-funding loan servicing functions, ensuring operational excellence, regulatory compliance, service quality, and borrower satisfaction.
  • Provide executive oversight of internal servicing operations and third-party sub-servicers, with a focus on performance management, service-level adherence, contract compliance, and long-term value.
  • Establish servicing standards, performance metrics, quality controls, and reporting structures to support consistency, accountability, and scalability.
  • Oversee servicing workflows, onboarding processes, payment processing, escrow administration, member communications, complaint resolution, and related operational controls.
Investor Relations and Servicing Alignment
  • Serve as the senior executive point of contact for loan investors, sub-servicing partners, capital markets partners, and other external stakeholders related to servicing performance.
  • Ensure accurate, timely, and compliant investor reporting, remittance, reconciliation, audit response, and servicing-related communication.
  • Support investor confidence by maintaining strong servicing controls, clear reporting, proactive issue resolution, and transparent performance updates.
  • Lead or support periodic investor briefings, audits, reviews, and strategic discussions related to loan performance, servicing quality, portfolio trends, and servicing outlook.
  • Ensure servicing practices align with investor expectations, contractual obligations, securitization requirements, and the institution's broader funding and liquidity strategy.
Strategic Leadership - Default Prevention & Asset Recovery
  • Lead the organization's approach to minimizing delinquencies and losses through proactive, data-driven strategies.
  • Set policy and provide governance for collections, workouts, and recovery programs across product lines.
  • Ensure early intervention protocols are scalable, compliant, and aligned with enterprise risk appetite.
  • Oversee high-level resolution of complex or sensitive recovery cases, in coordination with legal and compliance leaders.
Investor & Capital Market Alignment
  • Serve as the senior executive point of contact for loan investors and capital markets partners.
  • Ensure accurate and timely investor reporting, remittance, and compliance with servicing and securitization requirements.
  • Lead periodic investor briefings, audits, and strategic discussions related to loan performance and servicing outlook.
  • Align servicing and recovery practices with investor expectations and long-term funding strategy
Enterprise Leadership & Collaboration
  • Partner with the COO and executive leadership to set long-term strategy and priorities for servicing, recovery, and investor operations.
  • Build and lead a high-performance management team with a culture of accountability, transparency, and operational excellence.
  • Identify opportunities to modernize servicing operations through technology, vendor strategy, and policy enhancements.
  • Represent the organization in regulatory or investor-facing engagements related to loan performance, servicing practices, or asset recovery
Qualifications
  • Minimum 10 to15 years of progressive experience in similar roles, including 5+ years in a senior leadership role, ideally within a financial institution with $2B+ in assets
  • Legal background is a plus
  • Deep understanding of consumer and/why or why not mortgage loan servicing practices, default management, and regulatory compliance (FDCPA, RESPA, FCRA, etc.). Familiarity with servicing systems and related technologies.
  • Strong preference for candidates with direct experience in the servicing space and investor relations, including investor reporting, remittance, audit response, sub-servicer oversight, and servicing performance management.
  • Relevant knowledge of default prevention and asset recovery, including collections, workouts, loss mitigation, charge-offs, recovery strategy, and related compliance requirements.
  • Deep understanding of consumer and/or mortgage loan servicing practices, servicing systems, vendor management, regulatory compliance, and operational controls.
  • Familiarity with applicable servicing and collections regulations, which may include FDCPA, RESPA, FCRA, UDAAP, bankruptcy, foreclosure, repossession, and related state and federal requirements.
  • Proven ability to communicate effectively with investors, executive leadership, boards, regulators, auditors, vendors, and cross-functional business partners.
  • Strong analytical, problem-solving, organizational, and leadership skills, with the ability to manage complexity and drive disciplined execution.
  • Bachelor's degree in Business Administration, Finance, Accounting, Operations, or a related field required; advanced degree or relevant certifications preferred.
Top benefits orperks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:
  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off,holiday leave& birthday leave
  • Educationalassistance
  • Commuter benefits program andmore!

Pay: $190k - $260kannuallydepending on experience and qualifications.

The jobposting highlights the most critical responsibilities and requirements of the job. It is notall-inclusive. There may beadditionalduties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN

About the Company

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Lafayette Federal Credit Union

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