Senior Video Operations Engineer

Position Title: Senior Video Operations Engineer

Base Salary: $71,300 to $118,800 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Senior Video Operations Engineer is responsible for the delivery of linear content through the management, maintenance and configuration of all hardware related to delivering linear video content over the company’s Fiber TV video platform in a 24x7 environment. The Senior Video Operations Engineer will provide all technical oversight, Tier I and Tier II video troubleshooting support, working closely with the leader, peers, and/or vendor support teams. In addition, this role will support the development of required processes and procedures (daily operations & troubleshooting) for the network and associated systems. This role requires shift work, unusual hours, and/or on-call rotation.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Video Monitoring & Service Assurance

·        Maintain the Video Hub Office through surveillance of equipment alarms and QOS tools to ensure the stability and quality of video to Ziply Fiber customers.

·        Perform proactive health checks for all primary services (linear video) and secondary services (VOD, IMG, PPV, Ad Insertion)

·        Engage in video outage bridge activity to troubleshoot and resolve large scale content outages.

System Configuration & Technical Operations

·        Configure MPEG encoding & grooming on video appliances for IP multicast transport.

·        Troubleshoot and restore video service failures involving MPEG Transport streams, encoders, transcoders, Media Converters, Encryption, QOS issues pertaining to video quality, EAS, Closed Captioning, Primary and Secondary audio, Descriptive Audio.

Performance Improvement & Incident Analysis

·        Spearhead enhancement activities related to system monitoring and performance:

·        Perform Root Cause Analysis (RCA) for video outages including what was done to resolve the issue, what can be done to reduce impact and what could be done to prevent future occurrences.

Documentation, Inventory & Systems Management

·        Manage and maintain surveillance system database.

·        Draft MOP and work request documents, collaborating with end users and department managers regarding system configuration and best practices.

·        Create and maintain electrical schematics, when installing, rearranging, and removing equipment and associated wiring within the Video Network.

·        Maintain inventory database of all VHO capital assets.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Associate technical degree or 5 years related work experience.

·        Minimum of five (5) years related cable, satellite, and telephony industries knowledge.

·        Minimum of five (5) years of experience working with digital video in a multi-channel system.

·        Demonstrated ability to troubleshoot and restore video service failures involving MPEG Transport streams, encoders, transcoders, Media Converters, Encryption, and resolve IP network troubles in the physical, data link, and network layers.

·        Extensive knowledge of Arris, and Synamedia technologies involved in video multichannel systems as well as layered connections and usage of LAN and WAN technologies.

·        Understanding of and ability to troubleshoot server hardware components and subsystems.

·        Demonstrated knowledge of RF, IPTV multicast, and ABR delivery technologies.

·        Knowledge of Video and Audio CODECS related to MPEG2, AVC (h.264), HEVC (h.265), and ABR HLS.

·        Knowledge of the TR101-290 Digital Video Broadcasting Measurement standard.

·        Basic knowledge of networking components and services such as TCP/IP, UDP/IP, IGMP, HTTP protocols, DHCP, DNS and LAN/WAN technologies.

·        Working knowledge of multicast & unicast video transport.

·        Solid understanding of communication networking components (i.e.: routers, switches, LAN topology, subnets, Ethernet, etc.) 

Knowledge, Skills, and Abilities:

• Ability/willingness to do shift work on a 24x7x365 basis including holidays and weekends.
  
• Ability to exercise judgement within broadly defined practices in selecting methods and techniques for obtaining solutions.
  
• Ability to effectively troubleshoot network communications issues utilizing network tracing tools.
  
• Ability to interpret electrical schematics, when troubleshooting, installing, rearranging, and removing equipment and associated wiring within the Video Network.
  
• Ability to isolate problems and troubleshooting issues down to the device level.
  
• Ability to self-motivate and work independently.
  
• Strong decision-making & analytical skills.
  
• Strong oral & written communication skills.
  

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.