Senior Voice Engineer

ECLARO

Stoors, CT

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JOB DETAILS

SKILLS

Asset Management, Avaya Software, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Call Centers, Call Routing, Capacity Management, Capacity and Performance Management, Cisco Network Systems, Cloud Computing, Communication Skills, Consulting, Dental Insurance, Diversity, Documentation, Environmental Impact, Genetics, IP (Internet Protocol), Identify Issues, Incident Response, Interoperability, Microsoft Active Directory, Microsoft Product Family, Needs Assessment, Network Administration/Management, Network Design, Network Performance/Analysis, Performance Tuning/Optimization, Problem Solving Skills, QoS (Quality of Service), Realtime Transport Protocol, Regulatory Compliance, Root Cause Analysis, SIP (Session Initiation Protocol), Service Delivery, Service Level Agreement (SLA), Statement of Work (SOW), Strategic Planning, System Integration (SI), Systems Administration/Management, Testing, Transportation Routing, Unified Communications, Validation Testing, Vision Plan, VoIP (Voice over IP), Voice Applications, Voice Products

LOCATION

Stoors, CT

POSTED

6 days ago

Senior Voice Engineer
Job Number: 26-00652

Use your skills where innovative technology solutions begin. ECLARO is looking for a Senior Voice Engineer for our client in Stoors, CT.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

Seeking a highly capable Voice Engineer to own and operate our enterprise VoIP and unified communications environment.
This role blends hands-on administration, troubleshooting, and deployment with strategic planning and design.
The ideal consultant is a self-sufficient operator who can work independently, contribute immediately within a lean team, and drive both day-to-day execution and long-term improvements.

Responsibilities:

VoIP Platform Administration:
- Manage day-to-day VoIP operations including:
  - User provisioning and deprovisioning.
  - Call routing, dial plans, and number management.
  - Call center queues and agent configurations.
  - Monitor system health, performance, and uptime.
Deployment & Engineering:
- Deploy and configure:
  - IP phones and endpoints.
  - Call managers and VoIP platforms.
  - Session Border Controllers (Clients).
  - Support new site builds, migrations, and system upgrades.
Troubleshooting & Incident Response:
- Diagnose and resolve call quality issues (latency, jitter, packet loss).
- Respond to and remediate critical voice outages.
- Perform root cause analysis and implement preventative fixes.
Unified Communications & Integration:
- Integrate voice platforms with:
  - Messaging and conferencing tools.
  - Directory and identity services (e.g., Active Directory).
  - Support interoperability across UC systems and third-party platforms.
- Design & Capacity Planning:
  - Conduct needs assessments and recommend scalable voice solutions.
  - Design and optimize call flows and routing strategies.
  - Perform capacity planning to ensure performance and reliability.
- Vendor & Carrier Management:
  - Coordinate with telecom carriers and vendors.
  - Oversee provisioning, escalations, and service delivery.
  - Ensure SLAs and performance standards are met.
Documentation & Standards:
- Maintain accurate documentation including:
  - System configurations and network diagrams.
  - Statements of Work (SOWs) and implementation plans.
  - Test procedures and validation results.
  - Inventory and asset tracking.

Qualifications:

5+ years of experience in VoIP / Voice Engineering / Unified Communications.
Strong expertise in:
- SIP, RTP, and VoIP protocols.
- Call routing, dial plans, and call flow design.
- Clients and carrier interconnects.
Experience with enterprise voice platforms (e.g., Cisco, Microsoft Teams Voice, Avaya, or similar).
Proven ability to troubleshoot network-related voice issues (QoS, latency, packet loss).
Experience integrating voice systems with identity and collaboration platforms.
Strong documentation and communication skills.
A hands-on engineer who can both design and execute.
Someone comfortable working in a lean, high-impact environment.
Ability to operate independently with minimal oversight.
A problem-solver who improves systems—not just maintains them.

Preferred Skills:

Experience with cloud voice platforms (e.g., Teams Voice, Zoom Phone).
Knowledge of QoS design and network performance tuning.
Certifications (CCNA / CCNP Collaboration, equivalent VoIP certs).

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Jeanine Hastings
jeanine.hastings@eclaro.com
646-755-9303
Jeanine Hastings | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1999

WEBSITE

http://www.eclaroit.com

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