Analysis Skills, Architectural Design, Avaya Software, Bill of Materials (BOM), Business Solutions, Business Support, C-Level Management, Cisco Network Systems, Communication Skills, Compensation and Benefits, Cost Estimates, Cross-Functional, Documentation, Financial Control, Fortune 500 Customers, Genesys Solutions, Government, H.248, H.323, Hardware Administration, ISDN (Integrated Services Digital Network), Identify Issues, Information Technology Consulting, Leadership, Leading Edge Technology, Licensing, Local Area Network (LAN), Low-Level Design, MGCP (Media Gateway Control Protocol), Microsoft PowerPoint, Microsoft Visio, Network Architecture/Engineering, Network Routers, Network Switching, Protective Services, QoS (Quality of Service), Realtime Transport Protocol, SIP (Session Initiation Protocol), Scripting (Scripting Languages), Software Administration, Statement of Work (SOW), System Architecture, Systems Administration/Management, TDM (Time Division Multiplexing), Telecommunications, Telephony, Testing, VoIP (Voice over IP), Wide Area Network (WAN)
Job Title: Senior Voice/Telecom Network Engineer
Location: Charlotte, NC / Richmond, VA
Duration: Contract - 10 months
Pay Range: $70.23/hr (W2)
Job ID: 407206
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a RTC Voice Access and Security Services Engineer to join our dynamic team. The ideal candidate will have strong experience in carrier/transport, SIP access, and session border controller technologies and a proven ability to deliver engineering documentation, program schedules, and executive-ready communications while driving telephony platform upgrades.
Responsibilities:
- Provide program guidance and develop program timelines in partnership with the program management office.
- Develop ROM/SOW estimates for equipment placement and licensing.
- Create project documentation including BOMs, cost estimates, and equipment placement requests.
- Directly support business-initiated projects and provide status updates to leadership.
- Deliver engineering documentation and communication materials for senior leadership and C-level stakeholders.
- Provide local software and hardware support for SBC, security services, E911, SIP and session management, LAN/WAN, VoIP, and toll-free engineering with integrations to Avaya, Cisco, and Genesys.
- Complete SIT testing, document results, and develop scripts, MOPs, and low-level designs for implementation and configuration.
Required Skills & Qualifications:
- 10+ years of telecommunications experience, including carrier-level SIP trunking and session border controllers.
- Proficiency with SIP, RTP/RTCP, ISDN, H.323, H.248, MGCP, and codecs.
- Experience with QoS configurations, jitter analysis, tuning, and bandwidth analysis.
- Knowledge of LAN/WAN communications, switches, and routers; 3-5 years in LAN/WAN networking.
- Extensive understanding of call flows, system architecture, design principles, and implementation methods.
- Strong troubleshooting and analytical skills with ability to learn and document new technologies and procedures.
- Experience in complex multi-layered network environments and cross-functional, geographically dispersed teams.
- Demonstrated communication skills, including PowerPoint, Visio, structured updates, and executive presentations.
Preferred Skills:
- Hands-on experience with Ribbon 7k Session Border Controllers and SIP/TDM trunking.
- Experience supporting integrations with Avaya, Cisco, and Genesys in enterprise environments.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
AUGUST start. Onsite required. Project: Telephony Platform Upgrade - Consumer. Locations: Charlotte NC1-025-05-23 or Richmond VA2-125-08-03. Hours per day: 8. Labor type: Technical.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.