Senior WMS Business Analyst
Location: Frisco, TX, United States
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Description
ABOUT QCD:
Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.
At QCD, every role drives success. Whether you''re preparing orders, making deliveries, mapping routes, or managing warehouses, you''re part of a dynamic team that keeps America''s favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.
Senior WMS Business Analyst - Frisco, TX
What You'll Do:
Golden State Foods is seeking a Senior Blue Yonder WMS Configuration and Technical Lead to support and advance the organization's warehouse management capabilities. GSF currently operates Blue Yonder/JDA WMS in an on-premise environment and requires an individual with significant hands-on configuration experience, strong technical expertise, and prior experience working with Blue Yonder in a SaaS model to help evaluate, prepare for, and support a potential future SaaS upgrade path. The position partners with Operations, IT, Blue Yonder, and third-party providers to deliver scalable configuration, support integrations and production stability, reduce unnecessary customization, and strengthen upgrade readiness across the current WMS environment.
In This Role, You'll:
WMS Configuration, Design, and SaaS Upgrade Readiness
- Lead functional configuration of Blue Yonder/JDA WMS across inbound, outbound, inventory control, replenishment, labor, tasking, RF execution, handheld workflows, labeling, waving, allocation, and operational execution.
- Translate business and operational requirements into scalable, upgrade-ready configuration and design decisions while minimizing unnecessary customization in the current on-premise environment.
- Assess potential SaaS upgrade impacts across configuration, integrations, custom objects, RF flows, labels, reports, scheduled jobs, devices, and warehouse processes.
- Partner with Blue Yonder and internal stakeholders to support roadmap planning, upgrade readiness, regression testing, defect triage, environment assessment, configuration validation, and deployment planning for a potential SaaS transition.
Technical Support, Integrations, and Production Stability
- Serve as a functional and technical subject matter expert for Blue Yonder WMS, including MOCA, MOCASQL, SQL, DDA/Page Builder, Integrator, Jasper Reports, labels, scheduled jobs, interfaces, and application troubleshooting.
- Support integrations between WMS and ERP, TMS, automation, reporting, labor, transportation, material handling, and warehouse-adjacent systems.
- Troubleshoot production incidents by analyzing logs, traces, database activity, integration failures, job issues, RF/device behavior, and warehouse process exceptions.
- Support handheld/RF devices, Zebra devices, voice solutions, label printers, and related warehouse technology issues in partnership with infrastructure and operations teams.
Business Partnership, Documentation, and Continuous Improvement
- Collaborate with operations, business systems analysts, project managers, infrastructure, security, integration teams, and third-party partners to deliver reliable and supportable WMS solutions.
- Create and maintain solution documentation, configuration design documents, test scripts, release notes, support procedures, and knowledge transfer materials.
- Drive standardization, simplification, automation, and continuous improvement across WMS configuration, technical support, release management, and deployment practices.
- Participate in change management, cutover planning, validation activities, and production support rotation as required.
Additional Responsibilities
- Follow applicable IT standards, processes, and methodologies, including Quality Assurance, Project Management Life Cycle, Software Delivery Life Cycle, release management, and production change management.
- Perform other responsibilities and accountabilities as assigned based on business and organizational needs.
What You'll Bring:
Education/Certification
- Preferred four-year degree in Computer Science, Supply Chain, Management Information Systems, or a related field; an equivalent combination of education and relevant experience may be considered.
Experience
- 8+ years of hands-on configuration and technical experience with Blue Yonder/JDA WMS, including significant responsibility for system configuration, solution design, upgrade support, and production support.
- Hands-on technical experience with MOCA, MOCASQL, SQL, DDA/Page Builder, Integrator, Jasper Reports, label solutions, job maintenance, trace analysis, and application troubleshooting.
- Experience working with Blue Yonder in a SaaS model and ability to apply that experience to an organization currently operating on-premise while preparing for a potential SaaS upgrade path.
- Strong understanding of warehouse operations and WMS processes, including receiving, putaway, replenishment, picking, packing, shipping, inventory control, cycle counting, task management, RF execution, and labor management.
- Experience supporting integrations between WMS and ERP, TMS, automation, reporting, labor, transportation, material handling, or other warehouse-adjacent systems.
- Hands-on experience with WMS hardware and warehouse technologies, including label printers, scanners, RF handhelds, Zebra devices, and voice solutions.
- Ability to evaluate business requests and determine whether they should be addressed through configuration, process change, integration, reporting, extension, or vendor engagement.
- Ability to balance, prioritize, and organize multiple tasks across production support, enhancements, projects, upgrades, and operational needs.
- Ability to work collaboratively across IT, Operations, vendors, project teams, and business stakeholders.
The Schedule & Setting:
- Shift - Monday to Friday from 8:00am to 5:00pm
- Hybrid - 2801 Network Blvd, Suite 410 Frisco, TX 75034
- Travel Requirements - Travel may be required up to 5-10% for project activities, site support, deployments, upgrades, or business meetings.
Pay & Benefits:
- Pay Range (Base Pay): $150K Annually
- Weekly pay (every Friday)
- Other Compensation: May include shift differentials, overtime pay, bonuses, or other incentive pay as applicable to the position and location.
- Health and Wellness: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts (FSA), Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D); Pet Insurance
- Retirement Benefits: 401(k)
- Paid Time Off (PTO): Includes vacation, sick leave, and paid company holidays provided in accordance with company policy and applicable state and local laws.
WHY JOIN US
We''re not just in the business of distribution - we''re in the business of development. Your ambition accelerates our whole team''s progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.
At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.
QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.
Equal Opportunity Employer:
We''re proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.
Golden State Foods uses artificial intelligence ("AI") and automated tools within our applicant tracking system to assist with parts of the hiring process, including reviewing applications, matching resumes to job requirements, scheduling, and, in some cases, analyzing candidate responses or assessments. These tools evaluate job-related qualifications and characteristics such as skills, experience, education, and alignment with the requirements described in the job posting. They do not evaluate race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.
Human decision-making: AI tools support-but do not replace-our recruitment team. Final hiring decisions are made by human reviewers.
For more information about your rights, data and retention, and contacting us with questions, please review our website Privacy Policy.
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