Server - 124 - 6878 Hollister Ave, Goleta, CA (Goleta, CA)

Job Title: Server

Department: Food & Beverage

Reports to: Director of Food & Beverage Manager, Food and Beverage Supervisor

Position Summary: The purpose of this position is to sell and serve food and drinks in a professional manner while providing a personalized, exceptional dining experience through friendly, attentive, and responsive service.

Essential Functions

• Greets patrons with a warm welcome.
• Clears and resets tables.
• Provides a unique and personalized dining experience.
• Describes menu items using descriptive language and makes recommendations based on customer preference.
• Responds promptly and courteously to all requests.
• Takes food and beverage orders and enters in POS system.
• Maintains specific side-work and ensures the total cleanliness and smooth operation of the restaurant.
• Anticipates the needs of the patron and acts upon them.
• Answers questions about food, beverage, and other restaurant or hotel functions and services.
• Maintains a clean and organized work and service area.
• Ensures guests are satisfied with their food, beverage, and service.
• Prepares final bill; presents check to guest; accepts payment; processes credit card charges or makes changes (if applicable).
• Teamwork – offers or asks to help fellow team members as situations arise.
• Thanks guests by name (if a credit card is used) and invites them to return.
• Carries plates and/or trays.
• Checks identification of guests to ensure they are of legal age to consume alcoholic beverages.
• Refuses to serve alcoholic beverages in a polite manner to guests who are not of legal age.
• Monitors the behavior of guests that are consuming alcohol and counts number of drinks served. Offers taxi to patrons that should not drive and alerts a manager to intervene if necessary.
• Reports to work in a neat and clean uniform. Keeps hair well-groomed and practices good hygiene.
• Completes required training and passes test for responsible service of alcohol.
• Has FUN!
• Completes all other duties as assigned.
• Arrives at work on time for scheduled shift.
• Completes any reasonable task assigned by managment or a supervisor.

Knowledge and Critical Skills/Expertise

• Excellent communication skills.
• Ability to multi-task.
• Basic computer skills.
• Must be able to suggestively sell food and beverage items.
• Ability to work weekends, holidays, and special events unless approved by manager.
• Flexibility to work shifts according to business demand.
• Working knowledge of beer, wine, liquor, and common drink recipes.
• High level of honesty and integrity.
• Ability to take direction while working quickly and efficiently.
• A basic knowledge of dining room and service procedures and functions.
• Basic math skills and the ability to handle money and operate a POS system.

• Ability to hand-carry a minimum of three (3) plates.

Experience

• No educational requirement.
• Must be of legal age according to State regulations to serve alcohol.
• Minimum of one (1) year experience as a server.
• Micros experience strongly preferred.

Physical Demands

• Walks and stands during entire shift.
• Continuously reach, bend, lift, carry, and stoop.
• Hazards include but are not limited to: cuts, slipping, tripping, falls, and burns.
• Frequent washing of hands.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

FLSA: non-exempt

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.