Server Assistant/Food Runner - Georgian Rooms (Full-Time)

Basic Job Function:

Assist in food and beverage service in an efficient and timely manner to ensure an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements:

• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred
• Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages
• TIPS (Training for Intervention Procedures) certified preferred
• Understanding of Forbes 5-Star dining standards preferred
• Familiarization with restaurant POS system preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Maintain a passing score on written and verbal food and beverage tests
• Maintain cleanliness in all areas including counters, sinks, utensils, shelves and storeroom
• Relocate and/or arrange the restaurant furnishings or banquet furnishings and equipment as directed
• Assist in the clearing and resetting of tables
• Greet tables and provide bread service
• Re-stocking service areas including beverage station
• Communicate continually with Servers on table and guest needs in order to deliver food and beverage in a timely fashion and execute a smooth flowing dining experience for guests
• Communicate continually with Kitchen Expediter about guest special requests and needs, also communicate with Manager to ensure quality service
• Assist the kitchen and service staff with side work and food delivery when needed
• Perform Expeditor duties as necessary correctly positioning plates
• Accountable for guest satisfaction by ensuring Sea Island's standards are met; address guest concerns in a timely and efficient manner
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy