Job Summary
The Server Assistant supports the restaurant service team by ensuring guests receive attentive, efficient, and exceptional service throughout their dining experience. Working at The Americano, an elevated Italian-inspired restaurant at InterContinental Buckhead Atlanta, the Server Assistant works closely with Servers, Bartenders, Hosts, and culinary colleagues to maintain a polished and seamless dining experience.
The ideal candidate is energetic, team-oriented, detail-focused, and passionate about hospitality.
Essential Duties & Responsibilities
- Assist Servers in providing exceptional and timely guest service.
- Maintain clean, organized, and properly set dining tables before, during, and after service.
- Deliver and clear plates, glassware, silverware, and other items throughout the dining experience.
- Assist with resetting tables quickly and efficiently while maintaining restaurant standards.
- Refill water and assist with beverage service as directed.
- Monitor tables and anticipate guest needs throughout service.
- Communicate guest requests and special needs to the appropriate Server or Manager.
- Assist Servers with food delivery and ensure dishes are delivered to the correct table.
- Maintain cleanliness and organization of dining areas, service stations, and side stations.
- Restock silverware, glassware, napkins, condiments, and other service supplies.
- Assist with opening and closing side work and restaurant cleaning procedures.
- Support the team during high-volume periods to ensure smooth and efficient service.
- Follow all food safety, sanitation, and responsible alcohol service standards.
- Maintain a professional appearance and follow established grooming and uniform standards.
- Provide friendly and professional interactions with guests and colleagues.
- Support other Food & Beverage departments and perform additional duties as assigned by management.
Guest Experience
- Create a welcoming and memorable experience for every guest.
- Demonstrate genuine hospitality and a positive attitude throughout each shift.
- Respond promptly to guest needs and communicate concerns to management.
- Maintain awareness of VIPs, special occasions, dietary requests, and other guest preferences.
- Represent The Americano and InterContinental Buckhead Atlanta with professionalism and pride.
Qualifications
- Previous restaurant or hospitality experience preferred but not required.
- Strong communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Excellent attention to detail and cleanliness.
- Ability to remain calm and professional in a fast-paced environment.
- Passion for providing exceptional guest service.
- Must be available to work flexible schedules, including mornings, evenings, weekends, and holidays.
- Must be able to follow directions and work efficiently with minimal supervision.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry trays, dishes, glassware, and supplies.
- Ability to frequently bend, reach, stoop, and move throughout the restaurant.
- Ability to work in a fast-paced environment for extended periods.
The Americano | InterContinental Buckhead Atlanta
Exceptional service. Genuine hospitality. Memorable experiences.
The hourly rate is $10.00 plus tips