Server Assistant/In-Room Dining - 21c Cincinnati Hotel

JOB DESCRIPTION:

A Server Assistant - In-Room Dining & Upkeep is responsible for supporting the in-room dining operation and maintaining cleanliness throughout service areas and guest floors. This role ensures timely delivery support, proper tray retrieval, and a clean, organized environment to enhance the overall guest experience.

JOB RESPONSIBILITIES:

Assist with delivering in-room dining orders to guest rooms in a timely and professional manner

Greet guests politely when entering or exiting guest rooms and hallways

Adhere to grooming and appearance standards

Prepare trays, carts, and tables for service, ensuring all items are properly set and stocked

Retrieve trays, carts, and service items from guest floors promptly

Maintain cleanliness of service stations, hallways, and storage areas

Clean and sanitize trays, carts, hot boxes, and all related equipment after use

Monitor guest floors to ensure timely tray pick-up and overall presentation standards

Assist servers with order preparation, delivery setup, and breakdown

Perform basic cleaning tasks as needed or directed by supervisor

Assist with special events, amenities, and VIP room deliveries as needed

Answer telephone using appropriate etiquette when required

Develop and maintain positive working relationships with co-workers and other departments

Assist with dishwashing or kitchen support as needed

Clean all assigned back-of-house and front-of-house areas including floors, walls, and service equipment

Restock supplies such as condiments, beverages, linens, and service items

Follow all health, safety, and sanitation guidelines

JOB QUALIFICATIONS:

Prior hospitality or food and beverage experience preferred

Knowledge of proper food handling and sanitation standards

Strong communication and teamwork skills

Ability to perform assigned duties with attention to detail, speed, and accuracy

Ability to work with minimal supervision and maintain a sense of urgency

Punctuality and reliable attendance are required

Basic familiarity with hotel or restaurant operations preferred

Ability to safely perform physical tasks including standing, walking, bending, and lifting

Ability to push and pull carts and lift items weighing up to 30-40 pounds