Server Assistant - jaja

Position Summary:

The Server Assistant plays a critical support role within the service team, ensuring a seamless guest experience by maintaining cleanliness, organization, and attentiveness throughout service. This position requires a high level of professionalism, adaptability, and teamwork. Server Assistants may also step into food running duties when needed and must be prepared to deliver accurate, confident tableside presentations. This role is essential in maintaining the flow of service and upholding the hospitality standards of the restaurant.

Key Responsibilities:

• Arrive in uniform and prepared for service.
• Bus and reset tables in a timely and efficient manner.
• Maintain fully stocked service stations throughout the shift.
• Polish and restock all necessary glassware and flatware.
• Routinely change sanitizer buckets, rags, and crumbers as needed.
• Engage with guests warmly and attentively to anticipate their needs.
• Greet tables with water and amuse when applicable.
• Maintain cleanliness of the dining room, addressing spills or messes immediately.
• Run food from the pass to the correct table and seat position, confidently delivering descriptions of dishes.
• Ask if guests need anything else before departing the table and fulfill any reasonable requests promptly.
• Assist with clearing plates and glassware as time allows.
• Crumb tables as needed to maintain cleanliness and presentation.
• Complete weekly cleaning responsibilities and support overall tidiness.
• Help box and bag to-go food.
• Assist hosts with seating during high-volume periods.
• Refill guest water glasses regularly.
• Practice "full hands in / full hands out" and teamwork throughout service.

Qualifications & Expectations:

• Clear and calm communication skills, especially in fast-paced or high-pressure settings.
• Strong ability to follow direction and adapt to the needs of the service team.
• In-depth knowledge of the full restaurant menu, ingredients, and preparation techniques.
• Confident in delivering accurate and engaging tableside dish descriptions.
• Strong multitasking abilities with a focus on prioritization and efficiency.
• Commitment to team success and a collaborative service environment.
• Solid understanding of table and seat numbers for efficient service execution.

Work Environment:

Work is performed in a restaurant/event environment. This role requires primarily standing and walking during entire shift. Work environment is fast-paced and team member must be able to manage multiple priorities throughout a shift.

Disclaimer: 

This job description is intended to outline the general nature and scope of the role. Duties and responsibilities may be adjusted at any time based on the needs of the restaurant.

DDP Cleveland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Team
At DDP CLE Restaurant Group, we believe hospitality starts with our people. Across all of our restaurants in Cleveland, we’re always looking for passionate individuals to join our growing team from culinary and bar professionals to operations and restaurant management.
Our Culture
At DDP CLE Restaurant Group, hospitality is at the heart of everything we do. Our restaurants are built by teams who care deeply about creating experiences that feel genuine, welcoming, and unforgettable for our guests and for each other.
We believe the best restaurants are created when three things stay in balance:
• the guest experience
• the morale and growth of our team
• the health of the business
When those three align, everything else follows; exceptional food, meaningful connections, and a positive team culture.

Salary

$10.00 per hour

Benefits

Tips, Health insurance, Dental insurance, Vision insurance, 401(k), Employee discount

Job Type

Full time, Part time