Allergies, Bussing, Communication Skills, Detail Oriented, Food Delivery, Food and Beverage Industry, Multitasking, Order Processing, Organizational Skills, Sales, Team Player, Training/Teaching
LOCATION
Charlotte, NC
POSTED
30+ days ago
Benefits:
Employee discounts
Opportunity for advancement
Training & development
Position Summary
The Server is responsible for providing outstanding hospitality while executing JINYA’s corporate steps of service. This role requires strong menu knowledge, attention to detail, suggestive selling skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Greet all guests within 60 seconds with a warm, genuine introduction
Follow JINYA’s corporate steps of service from greeting to farewell
Guide guests through the menu with full knowledge of ramen, small plates, cocktails, mocktails, and modifiers
Ask about allergies and dietary restrictions before taking orders
Practice effective suggestive selling (speed items, add-ons, pairings, desserts)
Accurately enter orders and confirm items before sending to the kitchen
Deliver food and beverages following proper naming and placement procedures
Maintain awareness of table maintenance (pre-bussing, refilling drinks, resetting tables within 2 minutes)
Follow all POS procedures and proper cash handling guidelines
Maintain clean sections and assist teammates when needed
Comply with uniform standards and appearance expectations
Promote guest rewards program and encourage reviews
Qualifications
Previous serving experience preferred
Strong communication and multitasking skills
Ability to work in a high-volume environment
Professional appearance and positive attitude
Strong teamwork mindset
Availability for evenings, weekends, and holidays
What Success Looks Like in This Role
Consistent execution of corporate service standards High guest satisfaction and repeat business Strong menu knowledge and confident recommendations Clean and organized section at all times Effective teamwork with FOH and BOH Ability to manage multiple tables while maintaining hospitality
If you are energetic, guest-focused, and passionate about delivering exceptional service, we’d love for you to join the JINYA team.