Allergies, Communication Skills, Customer Support/Service, Food Delivery, Food and Beverage Industry, High School Diploma, Ingredient Preparation, Interpersonal Skills, Order Processing, Payment Processing, Point of Sale (POS) Systems, Quality Metrics, Resolve Customer Issues, Restaurant, Transaction Processing/Management, Waitressing
The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Smith & Wollensky's high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.
DUTIES & RESPONSIBILITIES:
- Greet guests warmly, take their food and beverage orders.
- Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.
- Enter food and beverage orders into POS system accurately.
- Provide attentive and personalized service, anticipating guests' needs.
- Check on guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables.
- Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Present bills to guests and process payment transactions accurately and quickly.
- Participate in pre-shift meetings and training sessions as required.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
- Excellent interpersonal and communication skills.
- Ability to handle cash and paperwork accurately.
- Demonstrates good judgment.
- Must be knowledgeable of Smith & Wollensky's menus, policies, and procedures.
- Must be well versed in Point-of-Sale system.
- Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
- Must be able to perform under pressure in a high-volume restaurant setting.
MINIMUM EDUCATION & TRAINING: - High school diploma or equivalent
- Previous experience in a restaurant or customer service role is preferred.
Smith & Wollensky offers its servers incredible benefits, such as paid time off, 401K, a flexible schedule, complimentary family meals at each shift, employee dining discounts (50% off when dining with friends or family) & opportunities for advancement.
Smith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.