Server Job Description
Job Summary
The Server is responsible for delivering an exceptional dining experience by providing attentive, knowledgeable, and friendly service to every guest. This role manages the full table experience from greeting and order taking through payment, while supporting the overall flow and cleanliness of the dining room.
Servers are expected to work collaboratively with the entire front-of-house and back-of-house team to ensure timely, accurate service that reflects Iron Hill’s standards of hospitality.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Essential Responsibilities
Guest Service & Table Management
- Greet guests promptly and provide attentive, friendly service throughout their dining experience
- Take food and beverage orders accurately and communicate special requests to the kitchen
- Deliver food and beverages to guests in a timely and professional manner
- Check in with guests during their meal to ensure satisfaction and address any concerns
- Process guest payments accurately, including cash handling and payment processing
- Thank guests upon departure and ensure a positive final impression
Food & Beverage Knowledge
- Maintain thorough knowledge of the menu, including food, beer, and beverage offerings
- Prep light fare plates and desserts as needed
- Adhere to state laws and Iron Hill alcohol service policies at all times
Dining Room Maintenance
- Clear and reset tables according to restaurant standards to prepare for incoming guests
- Maintain cleanliness of guest areas including restrooms, floors, and surrounding sections
- Restock and replenish tablewares and food and drink prep areas throughout service
- Dispose of trash and assist with general housekeeping tasks as needed
Opening & Closing Duties
- Complete opening procedures including dining room setup, expo line setup, drink service setup, dessert counter setup, and appetizer line setup
- Complete closing procedures including housekeeping tasks and polishing silverware
- Efficiently prepare and shut down shift sidework within designated time standards
Team Support
- Function as a Server Assistant when needed to support table flow and guest experience
- Function as Host or Expo occasionally as needed
- Support other front-of-house team members during busy service periods
- Efficiently operate restaurant POS, scheduling, and communication systems
Physical Requirements
The physical demands listed below are representative of those required to perform the essential functions of this position.
- Ability to stand and walk for extended periods of time (6+ hours per shift)
- Ability to lift and carry items up to 25–40 pounds, including full trays, stacks of plates, bus bins, and buckets of ice
- Frequent carrying of multiple plates of food and full or empty trays
- Occasional lifting of chairs, booster seats, highchairs, and tables
- Frequent reaching, firm grasping, and fine manipulation throughout service
- Occasional forward bending, kneeling, and squatting
- Ability to push and pull carts of ice, glassware, and silverware
- Ability to climb stairs and step stools where applicable
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Qualifications
- Excellent judgment while serving in adherence to state laws and Iron Hill alcohol policies
- Ability to obtain and maintain applicable alcohol and food handling certifications
- Proper cash handling skills and accurate payment processing
- Basic math skills
- Ability to lift 25 lbs over the waist
- Strong organizational skills and ability to maintain a clean and efficient work area
- Understanding of restaurant POS, scheduling, and communication systems
- Understanding of sanitation and safety procedures
- Ability to work within Iron Hill time standards of service
- Commitment to avoiding waste and respecting company property
- Friendly and professional interactions with guests and team members
- Ability to create a positive and hospitable working environment
- Excellent communication skills with the ability to interact effectively with a variety of people
- Detail-oriented with the ability to prioritize tasks and ensure completion of all daily responsibilities
Communication & Language Skills
- Ability to read, write, and communicate effectively in English
- Ability to communicate clearly with employees, vendors, and guests both verbally and in writing
- Ability to respond to questions and provide information effectively across all interactions