Business Performance Management, Catering Services, Coaching, Communication Skills, Computer Skills, Computer Workstations, Customer Support/Service, Establish Priorities, Fitness, Food Quality, Food Services, Health Insurance, Incentive Programs, Infection Control, Maintain Compliance, Microsoft Outlook, Multitasking, Operating Systems, Operations Management, Organizational Skills, People Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Quality Metrics, Request for Information (RFI), Resolve Customer Issues, Safety/Work Safety, Schedule Development, Scholarship, Writing Skills
Come Join Our Dynamic Team!
Are you looking for a way to advance your career? Are you motivated by making a difference in the lives of the people you serve? Do you value quality relationships, excellent customer service and integrity? If so, we want to meet you!
Why is La Posada the right place to expand your career?
- Excellent work/life balance
- Paid Time Off
- 401(k) with company match
- Excellent health insurance
- Mileage incentive program if you live over 15 miles away
- Beautiful campus with free on-site fitness center
- Discount at Los Niños del Valle pre-school
- Scholarship program. Up to $2,500 per year after 6 months of service plus yearly opportunity for additional scholarship awards.
Position Summary
Assists Dining Room Manager with the operation of dining rooms ensuring service and food quality meets or exceeds La Posada standards. A Lead will be expected to carry out the full duties of a server in addition to Lead duties. As a Lead Worker, the incumbent functions in a lead capacity for a group of servers working on an assigned project or on a regular assigned basis. The Lead Worker does not have full formal supervisory authority for staff assigned to projects; however, in order to complete projects/assignment must be able to schedule and control the daily working arrangements for a specified group of employees. This position is reserved for La Vista and La Perla.
Essential Functions
- Resolve customer complaints regarding food service.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Observe and evaluate workers and work procedures in order to ensure quality standards and service.
- Monitor compliance with policies and procedures for servers including, service, appearance, customers service and assigned duties.
- Monitor server sections for flow and distribution of workload, catering functions for special set ups and service issues, and salad bar and buffets for professional and appealing appearance.
- Complete opening and closing server duty rosters, section assignments, server schedules, and daily record of events in FOH Log and FOH Attendance in Outlook.
- Prepare information for supervisors as requested on dining room operation and performance.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Oversees the set-up of all stations.
- Checks resident floor refrigerators for cleanliness and appropriate par stock levels.
- May be asked to recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Participates in additional duties as assigned, that are aligned with qualifications and can be reasonably expected to be completed with minimal orientation.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions
Competencies
- Communication, Oral - Ability to communicate effectively using the spoken word.
- Professional and Courteous Communication - Ability to communicate professionally and courteously with residents, patients, guests, and family members.
- Computer Skills - Excellent computer skills
- Organized - Ability to organize and prioritize multiple tasks.
- Safety Awareness - Follows all Infection Control practices, including handwashing techniques, standard precautions, isolation precautions, and safety precautions.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
- Judgment - The ability to formulate a sound decision using the available information.
Skills and Abilities
Experience: One to two years related experience
Licenses/Certificates: Title 4 Server Training required to be completed within 90 days of hire.
Basic computer skills are necessary
If you believe you would be a good fit for this position and you live by the values of integrity, compassion, and respect for seniors and co-workers, then you may be the candidate we’re looking for!
Apply today to start your new adventure!