Communication Skills, Cook Dishes, Corrective Action, Customer Support/Service, High School Diploma, Organizational Skills, People Management, Presentation/Verbal Skills, Restaurant, Safety Process, Safety/Work Safety, ServSafe Certification, Team Player
Server Position
The Server interacts with guests and ensures that they have a great experience when dining at the Cleveland Metroparks facility. The Server is responsible for positive guest interactions while serving guests in a friendly and efficient manner.
- Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
- Greets all guests warmly with an appropriate greeting.
- Stays updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of items, etc.
- Provides excellent customer service including suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
- Maintains proper dining experience, delivering items, fulfilling customer needs, offering deserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepares non-alcohol drinks for service to customer table.
- Obtains payment for meals and adheres to all cash handling procedures.
- Performs basic cleaning tasks as needed or directed by supervisor.
- Assists with special events as needed.
- Provide guidance to guests on Cleveland Metroparks activities and other regional information.
- Keeps direct supervisor promptly informed of key/significant issues or concerns.
- Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
- Performs related duties as assigned or apparent.
- High school diploma or equivalent preferred.
- Prior serving experience is preferred.
- Must be age 19 or older.
- Must complete ServSafe program.
- Basic restaurant operation knowledge preferred.
- Excellent oral communication and customer service skills.
- Ability to read and/or understand labels.
- Knowledge of workplace safety procedures.
- Strong organizational skills.
- Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
- Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
- Ability to perform work with a high degree of accuracy and organization.
- Ability to work cooperatively with others.
- Ability to perform with considerable independence and initiative.
Work Schedule: Must be available to work a variable schedule to include, mornings, days, evenings, weekends and holidays.
Application Deadline: Open until filled.