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Server - Miami International Airport

Master Concessionair

Miami, FL

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JOB DETAILS
SALARY
SKILLS
Beverages, Communication Skills, Credit Cards, Customer Support/Service, Follow Through, Food Safety, Food and Beverage Industry, Heavy Lifting, Lift/Move 25 Pounds, Multitasking, Operations Processes, Order Processing, Payment Processing, People Management, Point of Sale (POS) Systems, Pricing, Regulations, Restaurant, Safety Process, Sanitation, Schedule Development, Up-Selling
LOCATION
Miami, FL
POSTED
Today
Benefits: Medical, Dental, Vision, Life, 401K
Paid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement.
Other benefits: Uniform, Mea Voucher, shoes yearly discount.

looking for more great servers! - $12.82/HR. + TIPS

Role and Responsibilities

To serve guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management. Responsibilities:
  • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
  • Greets guests warmly with a smile, making eye contact, checks for table setting completeness
  • Answers all guest questions or finds appropriate answers for guests
  • Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders
  • Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
  • Ability to accurately enter all orders into the point-of-sale system
  • Ensures guest satisfaction
  • Offers up-selling opportunities to all guests
  • Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol
  • Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
  • Demonstrates appropriate wine service techniques when presenting tableside wine service
  • Anticipates your guests needs, including refilling drinks and replenishing flatware
  • Assists other servers as needed; is aware of and alerts other crewmembers of customers' needs
  • Runs food as needed on an ongoing basis
  • Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
  • Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher
  • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
  • Assists kitchen staff as needed
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
  • Clean and preset tables for next customers
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
  • Sweeps and mops as needed
  • Performs other duties and side-work as assigned
Qualifications
  • Demonstrated pleasant attitude and energy to ensure great customer service
  • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
  • Basic serving skills ability
  • Must have working knowledge of the restaurant floor plan
  • Demonstrated ability to learn food and beverage knowledge and participate in training as required
  • Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
  • Ability to work under pressure and multi-task in a fast-paced environment
  • Ability to accurately count money and make change
  • Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
  • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
  • Ability to maintain a safe and clean restaurant for customers
  • Ability to walk and stand for long durations
  • Ability to do moderate to heavy lifting (25 lbs. or less)
  • Knowledge and adherence to MCA policies and procedures
  • Knowledge and adherence to all airport rules and regulations
  • Commitment to service of customers, staff, co-workers, and management
  • High integrity and honesty, Work Ethic, passion, and commitment
  • Ability to work scheduled hours, including weekdays, weekends, and holidays
  • Follow through and dependability
  • Knowledge and commitment to safety and food sanitation

About the Company

M

Master Concessionair

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