Free Parking / Free Shuttle from the Rosemont Blue Line Station
Essential Duties and Responsibilities:
Responsible for providing service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
Knows the menu items, specials, and prices.
Possesses complete knowledge of all procedures related to the job.
Picks up empty glasses, dishes, silverware and returns them to the proper area.
Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
Handles any guest's complaints or problems in a prompt and courteous manner.
Ensures thorough communication between shifts.
Complies with all departmental rules, side work assignments, and departmental procedures.
Performs all other duties specified or assigned.
Qualifications:
One (1) to (2) years guest service experience, preferably in gaming/hospitality environment
Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving.
Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed
Must attend and pass Responsible Alcohol Training; must adhere to cut-off procedures
Ability to communicate with Team members and guests
Ability to successfully fulfill the pre-employment process and maintain all licensing requirements
Ability to work flexible shifts and days of the week including holidays
Perks that Work!
Medical, Dental, Vision, and Life Insurance
401K - 4% match to 5% Team Member Contribution
$1 Daily Meals
Earn up to 18 Days of Paid Time Off Your First Year
Free Shuttle from Rosemont's Blue Line Station
Free Parking On-Site
Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
Tuition Reimbursement
Fitness/Gym Reimbursement
Community Volunteer Opportunities
Leadership Training & Career Advancement Programs
Team Member Exclusive Discounts
Numbers & Facts
Location
Des Plaines, IL
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