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Server

Uptown Alley_Uphoff Ventures LLC

Midlothian, VA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Culinary Operations, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, English Language, Financial Management, Financial Strategy, Food Safety, Health Insurance, Heavy Lifting, High School Diploma, Order Processing, Payment Processing, Point of Sale (POS) Systems, Problem Solving Skills, Restaurant, Revenue Growth, Safety Compliance, Sanitation, ServSafe Certification, Team Player, Up-Selling, Vision Plan, Willing to Travel
LOCATION
Midlothian, VA
POSTED
30+ days ago
Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development

Role Purpose:
The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.
 
Key Responsibilities:
  • Strategic and Financial Responsibilities
    • Upselling and Revenue Generation
    • Payment Processing
    • Table Turnover and Seating Optimization
  • Operational Responsibilities
    • Compliance and Safety
    • Problem Resolution
    • Menu Knowledge
  • Customer Service Responsibilities
    • Customer Satisfaction
Education & Qualifications:
  • Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
  • High School Diploma or Equivalent
  • Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment 
Experience:
  • Servers should have prior experience working as servers in a restaurant or hospitality setting
  • Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service
  • Desirable - Previous experience in a high volume restaurant
Skills & Competencies:
  • Customer Service Orientation
  • Communication Skills
  • Attention to Detail
  • Technological Proficiency
    • POS Systems
    • Reservation Systems
Personal Qualities:
  • Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven. 
Languages:
  • English
  • Desirable - Spanish
Department: Operations/Culinary
Location: On-Site
Travel Required: No
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/AGM
Collaborates With: Management team, Administrative support
Supports & Engages With: FOH, BOH

About the Company

U

Uptown Alley_Uphoff Ventures LLC

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