Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.
Duties and Responsibilities:
- Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you’re there to personally take care of them
- Introduce yourself
- Inform guests of specials and menu changes
- Make recommendations you genuinely feel your guest will enjoy
- Answer questions about our food, beverages, and other restaurant functions and services
- Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
- Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
- Perform side work at the start and end of each shift as required by the service station assignment
- Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates
- Build Regulars
- Maintain clean service areas and pre bus tables
- Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
- Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable
- When dropping check, don’t travel too far, check back asap
- Be ready and willing to assist fellow servers as situations arise
- Be ready and willing to assist the bus person/hostess with clearing and resetting tables
- Thank guests for their visit and invite them to return
- Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
Qualifications:
- Minimum 1 year of service experience
- Be able to communicate and understand the predominant language(s) of our guests
- Must have a basic knowledge of dining room and service procedures and functions
- Possess basic math skills and have the ability to handle money and operate a micros system
- Be able to work in a standing position for long periods of time (up to 5 hours)
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
Founded in 2006, Big Whiskey’s American Restaurant & Bar began in the heart of the midwest. What started as a dream to recreate the ‘hometown tavern’ quickly grew to a household favorite. Big Whiskey’s continues to grow its roots in the heart of the communities we are located in.
With a commitment to friendly service, consistent and delicious cocktails and food, and integrating itself into community giveback, BW provides a safe and welcoming environment to all its employees. We are growing fast and are looking for dedicated team members to join our family and make history!