Are you interested in creating experiences for people that blow them away, leaving you forever etched in their memory?! Does it excite you to be a key member of building a destination from the ground up, that no one has ever seen or experienced? If you have not yet found the company whose passion and standard for excellence rivals yours… then it’s time for us to meet. We are looking for people that are looking for more than a paycheck. If you believe that the quality of moments experienced shapes the quality of one’s life, then you can truly understand the importance of your position here. Botanic is a purpose. Everything we have created here has a purpose that is rooted in enriching lives. Botanic will be a magical place that will only accept the best.
Our servers are responsible for serving guests in a professional and welcoming manner, while closely monitoring satisfaction and tending to specific needs of each individual guest. This position will report to the Vice President of Food and Beverage.
Responsibilities:
- Prepare room for dining by preparing tables and setting all condiments, napkins, service plates and utensils
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate
- wines; answering food preparation questions
- Stay updated on current menu choices, specialties, and menu deviations, knowing if
- the kitchen staff is running out of any items, etc.
- Transmit orders to bar and kitchen by recording patrons' choices by position number,
- identifying patrons' special dietary needs and special requests
- Keep kitchen staff informed by noting timing of meal progression
- Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
- Respond to additional patron requirements and observing dining process
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Properly open and pour wine at the tableside
- Conclude dining experience by acknowledging choice of restaurant, inviting patrons to return
- Required to make notes in the guests Resy profile once the guests have concluded their visit
- Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill
- and payment to host; returning change or credit card and signature slip to patrons
- Contribute to team effort by accomplishing related results as needed
- Perform basic cleaning tasks as needed or directed by supervisor
- Assist with special events as needed
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
Qualifications:
- Previous serving experience preferred
- Excellent oral communication skills required
- Positive interpersonal skills required
- Must speak English fluently and be able to write in basic English
- Ability to listen
Server top skills & proficiencies:
- Knowledge of Food Service Regulations
- Lifting
- Verbal
- and Written Communication
- Flexibility
- Basic Math
- Customer Service
- Resolve Conflict
- Teamwork
- Persistence
- Energy Level
- Selling to Customer’s Needs
- Thoroughness
- Professionalism
- Client Relationships