Server, Restaurant - Intercontinental Mark Hopkins

About Us

Perched atop historic Nob Hill, our luxury hotel has welcomed distinguished guests, celebrations, and memorable events for generations. Known for timeless elegance, exceptional service, and legendary hospitality, we take pride in creating unforgettable experiences for every guest. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.

About the Role:

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.

This position is represented by Unite Here! Local 2.

A little about your day to day:

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest.
• Own your kitchen - keep on top of supplies and equipment and minimize waste.
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents.
• Help create a safe space by following our safety procedures and wearing necessary protective equipment.
• Be cleaner than clean - meet or exceed local cleanliness and hygiene laws.
• Help with washing up and other kitchen duties when needed.
• Give guests a better experience by helping with any queries or advice.
• Wear your uniform with pride.
• Take on other ad-hoc duties when the whole team needs to pull together.

What we need from you:

• Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• Literate - you'll need a good grasp of reading, writing and basic math.
• Flexible - night, weekend and holiday shifts are all part of the job.
• Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language.
• Articulate - a great communicator, you'll be warm, welcoming and easy to talk to.