Background Investigation, Beverages, CPR Certification, Casinos, Communication Skills, Customer Satisfaction, Customer Support/Service, Driver's License, Federal Laws and Regulations, First Aid, Food and Beverage Industry, Gaming, Health Insurance, Life Insurance, Lift/Move 25 Pounds, Order Processing, Point of Sale (POS) Systems, Presentation/Verbal Skills, Regulations, Resolve Customer Issues, Safety Compliance, Safety/Work Safety, Team Player, Waitressing, Writing Skills
DUTIES AND RESPONSIBILITIES:
- Provides continuous, prompt, and courteous service to customers.
- Incorporate safe work practices in job performance and complies with safety practices.
- Explains menu items and specials, makes recommendations, and takes food orders and enters into the POS System.
- Serves food and beverage according to customer specifications, checks on customers for condiments, beverages or additional food items and follows up with satisfaction of customers.
- Assists all other front staff when the need arises by bussing, cashiering, hosting, clearing or setting tables, being a team player, etc.
- Effectively works and communicates with other departments, vendors, customers to resolve problems and expedite work or services.
- Complies with all MICS, rule, regulations, policies and procedures of the department.
- Attends mandatory staff and departmental meetings.
- All other job-related duties as assigned by supervisor and/or manager.
REQUIREMENTS:
- Must have the ability to communicate orally and in writing.
- Attend all trainings and opportunities such as CPR/First Aid, Title 31, MICS,
WORK ENVIROMENT:
- Must be able to lift at least 25 pounds.
- Must be able to walk and stand for long periods of time (up to 8 hours)
- Must be able to work in a second-hand smoke, high noise, bright lights, dusty and smoke-filled environment.
- Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends
- Must be able to stoop, knee, crawl, stand, walk, reach near and far.
- Must have the ability to deal with frequent changes, delays, and unexpected events at times.
- Must have the ability to adapt quickly to rapid changes while maintaining composure and excellent guest relations under all circumstances.
CONDITIONS OF EMPLOYMENT:
- Must be able to demonstrate their US work authorization during the employment verification process.
- Must be 18 at the time of hire.
- Must be able to pass a background investigation.
- Must be able to pass a pre-employment Drug Test.
- Must have a valid Wyoming Driver’s License
- Must be able to obtain and maintain a Gaming License.
Employee Benefits:
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.