Grace Meat + Three cultivates meaningful connections through delicious meals. We believe food is best shared in an environment where guests feel welcomed and valued. So they can experience the greatest gift, the gift of fellowship. Welcome Home, Welcome to Grace
Position Overview: We seek a dynamic and customer-oriented front-of-house Associate to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.
Key Responsibilities:
Customer Interaction: Greet customers as they enter the establishment, provide menus, and answer initial questions about food and beverage options.
Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
Service Delivery: Promptly deliver food and beverages to customers, ensure all orders are correct, and respond promptly to any additional customer needs.
Cleanliness and Maintenance: Throughout the shift, maintain the cleanliness of the dining area, including tables, chairs, and service stations. Ensure all public areas meet health and safety standards.
Problem Resolution: Address customer complaints diplomatically to ensure customer satisfaction and maintain the establishment's reputation.
Qualifications:
Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.
Experience with POS Systems such as Square or Toast is a plus
Numbers & Facts
Location
St Louis, MO
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Fellowshipunmatched
Food Deliveryunmatched
Food Safetyunmatched
Food Servicesunmatched
Food and Beverage Industryunmatched
Menu Developmentunmatched
Order Processingunmatched
Point of Sale (POS) Systemsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Public Healthunmatched
Resolve Customer Issuesunmatched
Retailunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Service Deliveryunmatched
Team Playerunmatched
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