Server - Saltine, Hilton Norfolk The Main

Overview:

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest’s dining experience

Responsibilities:

Level One

1. • Know all aspects of the menu and daily specials.
   • Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.
   • Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.
   • Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.
   • Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.
   • Anticipate guest needs, such as replenishing beverages & condiments.
   • Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.
   • Maintain station cleanliness & organization throughout shift.
   • Complete all assigned opening, running, & closing side work.

Qualifications:

Type	Qualification
Experience	Must be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.
Experience	Previous high volume serving experience strongly preferred
Education	High School Diploma or equivalent preferred
Skill	Ability to multi-task