Server - Server Repair Lead

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of a Computer Repair Lead.

Role and Responsibilities

• Provides work instructions to other employees with the group
• Monitors work output of the group against performance expectations
• Provides feedback to supervisor or manager on group performance and compliance to company policies and procedures
• Assists team members with tasks and training as needed
• Learns and uses new processes and procedures
• Conducts inventory of repair line tools daily to assess equipment functionality and supplies; places order as needed
• Conducts audits of processes and procedures and reports the findings to manager
• Communicates the status of parts and units being processed to manager
• Interacts with various internal groups as necessary to report status of units in repair process
• Ensures processes for units are followed
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May conduct diagnosis of problems according to customer complaint
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• 1 year or more of experience leading others preferred
• Computer training diploma or 2-year degree in related field preferred
• Minimum 2 years of experience assembling/disassembling, repairing or troubleshooting computers or electronics
• Intermediate knowledge of computer hardware
• Experience using hand power tools required
• Proficient English abilities required
• Email and written messaging with basic Excel knowledge
• Must be able to work in a fast-paced team environment with general supervision
• Familiarity with continuous improvement methods preferred
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills

Working Conditions and Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20 lbs.
• Push/pull up to 10 lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools