Server

Position: Dining Room Server 


Department: Dining 


Reports To: Dining Services Director 


FLSA: Non-Exempt 





Job Summary: As a Dining Server, you will make a difference in one of our residents' favorite moments; their fine dine experience! Our menu is rich in options and carefully selected by our chefs, a perfect pairing for your outstanding customer service skills in the dining room. 





Duties and Responsibilities: 


o Greeting and seating Residents 


o Communicating any food allergy or special nutrition needs to kitchen staff 


o Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals 


o Promptly addressing any customer service issues and referring to management if and when necessary 


o Performing cleaning duties, such as at the service station, around the kitchen and in the dining area 


Working Conditions: 


o Exposure to chemicals and cleaning solvents. 


o Work within multiple work environments and unsanitary conditions. 


o Exposure to illnesses and frailties of tenants. 


o Subject to frequent interruptions and changes in priorities as urgent needs arise that require immediate attention. 


o Works among tenants, family members, visitors, and staff in a variety of situations. 


Personal Characteristics and Skills 


o Must be able to cope with the mental and emotional stress of the position. 


o Must be caring and compassionate in dealing with residents as well as staff. 


o Must be able to relate and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility. 


o Must possess the ability to communicate with all levels of management, employees and outside contacts. 


o Possess the ability to make independent decisions when circumstances warrant such action. 


o Possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies and the general public. 


o Possess leadership ability and the willingness to work harmoniously with and supervise professional staff. 


o Willingness to work beyond normal working hours and in other positions temporarily when