Server - Universal Horror Unleashed

JOB SUMMARY:

Responsible for delivering best in class guest experience by serving food and/or beverage to guests. Must have a passion for hospitality, providing attentive and friendly service while greeting guests with intention to ensure guest satisfaction. Maintains knowledge of UHU menus and suggests offerings. Interacts and ensures all guest needs are attended to and accurately handle financial transactions.

JOB RESPONSIBILITIES:

• Ensures that guest receive prompt, friendly and personalize service. Suggestively sells food and beverage items by possessing knowledge of menu items and ingredients. Ensures that orders are taken and placed accurately, checks on tables, provide condiments, replenish drinks and/or bread.
• Ensures adherence to the Nevada State Liquor Statutes and food safety handling state requirements.
• Maintains positive guest satisfaction by answering questions, accommodating special requests, appropriately handles to complaints to the guests' satisfaction and/or solicits assistances from leadership team as necessary.
• Operates cash register accurately and rings all items into the POS system. Follows all established cash handling procedures.
• Pre-buses tables, maintains area, organize and clean service stands and complete side work.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs required.

• Must be able to work a flexible and varying schedule based on business demands.
• Requires poise under pressure, a polished demeanor, and the ability to multitask in a guest facing role.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Any local or state required certifications or licenses.

EDUCATION:

• High school diploma or GED is preferred.

EXPERIENCE:

• 2+ years of food server experience is required; or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

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Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE