Allergies, Beverages, Communication Skills, Conflict Resolution, Cook Dishes, Customer Support/Service, Food Delivery, Food Presentation, Food and Beverage Industry, Lift/Move 25 Pounds, Mathematics, Point of Sale (POS) Systems, Presentation/Verbal Skills, Sanitation, Special Needs, Team Player, Waitressing
- Smile!
- Clean Uniform including apron
- A server greets and seats the guest when a host is not available
- Greets the table within one minute after guest is sat
- Serves guests food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Does a two bite or two-minute check back on the table to ensure guest is satisfied with their meal.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining, stocking condiments, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- To serve alcohol servers must complete and pass ABC class and have a copy of their ABC card on them at all time while serving
- Actively helps guests select food and beverages by making suggestions, explaining the specials, identifying appropriate beverage pairings, and answering food preparation questions.
- Places orders to bar and kitchen through our POS system including special requests and identifying any guest special dietary needs such as allergies.
- Makes certain food is assembled properly and delivers food from the Expo window to the guest with the proper condiments and utensils.
- Monitors their section throughout the meal
- Maintains table setting by removing used plates and utensils, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Clears table before offering guests dessert
- Servers are responsible for making all guests desserts
- The Server should have the check ready when offering the guest dessert in case they decline dessert
- Servers should have a bank of change ready at the beginning and ending of their shift.
- Maintains proper cash handling and cash-out procedures
- Completes nightly side work.
- Thank guests who are exiting the building
Server Qualifications / Skills:
- General Math Skills
- Clear Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- High Energy Level
- Thoroughness
- Professionalism
- Maintain good hygiene
- Ability to lift and carry up to 25 pounds