Service Account Specialist - Billing at Quest Diagnostics
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Service Account Specialist - Billing
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Category Corporate Location Clifton, New Jersey Job function Finance Job family Billing
Shift Day Employee type Regular Full-Time Work mode Remote
Job DescriptionService Account Specialist - Billing - Clifton, NJ/NYC | Monday to Friday, 8:00 AM to 5:00 PM EasternAs a Billing Service Specialist, this position will be based in the New Jersey/NYC area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve, and enhance the billing experience for physicians, office staff and patients through education while reducing missing information inflows, revenue loss, denial inflow, and bad debt for Quest Diagnostics. The Billing Service Specialist will be required to work in the field (outside an office) at least 25-50% of the time in and around the New Jersey/NYC area, visiting 6-8 clients a day with one day per week for office work. Some overnight travel may be required. Pay range: $66,550+/ yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Responsibilities: Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis/non-covered test write-offs, self-pay write-offs, and third-party denials. Conduct Client visits (Virtual/InPerson). Account visits will be prioritized based on evaluation of trends that show education needs in: Medicare Limited Coverage Policy/ABNMedicaid requirements/policiesRegional specific third-party requirements/policiesOrdering provider registration (PECOS)Missing demographic/insurance information for ordering physician and patientSupport Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.Drive improvement to defined goals.Document all significant client interaction in CRM application (Salesforce.com). Other duties as assigned include special projects, etc. Qualifications: Required Qualifications:High School Diploma/GED3+ years of experience with healthcare medical billing/claims experience Experience working with Microsoft Office SuiteAbility to travel up to 25-50% of the time to client sites.Reliable personal transportation (automobile)Strong Written/Verbal Communication skillsStrong organization/time management skills Strong problem-solving skills.Ability to develop and sustain good customer relationships. Cell phone and home internet connectivity for work use. Ability to use Microsoft Office productions including Outlook, Word, and Excel. Ability to use instant messaging, video conferencing, and virtual meeting tools. Preferred Qualifications:College degree or equivalent experienceExperience working with data - pulling and analyzing information to understand root cause/trends/opportunities.3+ years of experience with face to face/virtual customer relationship managementExperience working independently and as part of a team.Knowledge of Medicare/Medicaid coverage policies.Knowledge of ICD-10 coding and rules.Some Microsoft Access experience 66328Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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| Location | Clifton, NJ |