The Service Administrator/Cashier at Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo is a Full-time, individual contributor role that plays a vital role in the success of our dealership. They are responsible for processing payments for work completed and the collection of money from Parts and Service transactions in the dealership. Will also manage the rental fleet for Service customers. As a Service Administrator/Cashier you should have a minimum of 2 years of recent Automotive Service experience and be extremely organized.
Responsibilities
- Collect the total retail charges from the customer in cash, check or authorized charge account
- Update the customer's service history file according to the procedures specific to the department's service history system
- Deliver to the accounting department all repair orders and parts invoices closed during the business day
- Answer the service department telephone, transfer calls to the people requested or best suited to take the calls
- Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
- Manage, track, and maintain service rental fleet
- Perform any other administrative tasks as directed by management
- Work well in a team environment and support Service drive staff.
- Receive incoming Service calls, schedule appointments, quote prices, coordinate pick-ups / deliveries.
Qualifications
- High school diploma or equivalent
- Ability to read, write, add, subtract, and comprehend written instructions and information
- 2 years of recent Automotive Service experience
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Excellent time management skills
- Meet client needs: set appointments and arrange transportation and other service needs within the established CSI guidelines.
- Must be able to work all scheduled hours, including overtime and weekends, if necessary.