Estate Administrator Jobot
Boston, MA8 days ago
- $75,000–$130,000 Per Year
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Administrator Documentationunmatched
- Business Solutionsunmatched
- Communication Skillsunmatched
- Computer Softwareunmatched
- Customer Relationsunmatched
- Customer Responseunmatched
- Customer/Client Researchunmatched
- Data Collectionunmatched
- Data Managementunmatched
- Documentationunmatched
- Health Planunmatched
- Identify Issuesunmatched
- Internet/Online Serviceunmatched
- Lead Managementunmatched
- Problem Solving Skillsunmatched
- Sales Managementunmatched
- Software Administrationunmatched
- Technical Leadershipunmatched
- Time Managementunmatched
Description
Our Client, a Global Power Technology Leader company, is looking for a Service Administrator - III for their Dedham, MA location.
Responsibilities:
Requirements:
Why Should You Apply?Excellent growth and advancement opportunities
Responsibilities:
- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Assesses customers needs and gathers pertinent information
- Creates basic work orders in appropriate systems
- Provides some status updates to customers, as requested
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.
- Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Service Documentation
- Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Technical Escalation
- Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Warranty Process
- Analyzes customer issues to verify root cause of failure and associated progressive damage using client published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Values differences
- Recognizing the value that different perspectives and cultures bring to an organization.
Requirements:
- High school diploma or certificate of completion of secondary education
Why Should You Apply?Excellent growth and advancement opportunities
Numbers & Facts
| Location | Dedham, MA |
| Salary | $28.33–$33.33 Per Hour |
Similar Jobs
- New!
Financial Systems Administrator Vaco LLC
Boston, MA2 days ago- $150,000–$160,000 Per Year
Director of Social Services Care One
Brookline, MA12 days ago- $110,000 Per Year
- New!
Office Administrator Modern Legacy Law Group
Melrose, MA2 days ago- $45,000–$49,000 Per Year
- New!
Network Administrator Jobot
Providence, RI3 days ago- $70,000–$80,000 Per Year
- New!
Center Administrator American Family Care
Malden, MA4 days ago