Service Administrator

RDO Equipment Co.

Pasco, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Claims Processing, Communication Skills, Compensation and Benefits, Computer Skills, Customer Support/Service, Customer/Client Research, File Maintenance, Knowledge Base, Microsoft Remote Data Objects (RDO), Organizational Skills, Presentation/Verbal Skills, Regulations, Sales, Team Player, Time Management, Training/Teaching, Writing Skills

LOCATION

Pasco, WA

POSTED

30+ days ago

Description
$20 - $28 / hour

Compensation & Benefits:

Eligible for profit sharing which is based on department profitability and individual performance
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization

This individual is responsible for maintaining accurate and on-time reports relative to the service department's operation within the dealership. This individual will perform functions to support the work order process, including but not limited to, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner.

Specific Duties Include:
* Handle warranty claims, including computation of charges, submission and follow-up.
* Maintain service department files and records.
* Update customer profiles using equipment, hours, or other information from the customer work orders.
* Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
* Strong computer skills
* Knowledge of service process and procedures
* Strong organizational skills
* Excellent oral and written communication skills
* Strong customer service skills
* General understanding of mechanical/technical terms preferred
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

As an EOE/AA employer, RDO Equipment Co. will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

RDO Equipment Co.

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