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Service Adviser

Legend Motors Of Waterford Inc

Waterford, MI

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JOB DETAILS
SALARY
$60,000–$120,000 Per Year
SKILLS
Analysis Skills, Apache Struts, Automotive Repair and Maintenance, Automotive Sales, Budgeting, Communication Skills, Cost Estimates, Customer Relations, Customer Satisfaction, Federal Laws and Regulations, Forecasting, Hazardous Materials Clean-Up, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Maintain Compliance, Maintenance Services, Marketing Plan, Microsoft Excel, OSHA, Operations Management, Organizational Skills, Performance Analysis, Pricing, Problem Solving Skills, Quality Management, Repair Orders, Resolve Customer Issues, Safety/Work Safety, Sales, Schedule Development, State Laws and Regulations, Systems Maintenance, Team Player, Technical Training, Time Management, Tire Repair, User Documentation
LOCATION
Waterford, MI
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Parental leave

 Full job description 
Legend Motors has a great opportunity for a select person to join one of the largest, fastest growing and award-winning used car Dealerships in the state of Mi. 

About Us 
We offer employee longevity, a great environment and atmosphere and the owner know your name. Legend Motors has been servicing the community for over 25 years. We are seeking a highly skilled and experienced Service Advisor to join our team. As the Service Advisor, you will be responsible for overseeing and managing the operations of your customer base. This is a leadership role that requires strong strategic thinking, excellent communication skills, and the ability to drive results. 

Responsibilities: 
-Forecasts goals and objectives for the department and strives to meet them. 
-Hires, trains, motivates, counsels and monitors the performance of all service department staff. 
-Prepares and administers an annual operating budget for the service department. 
-Maintains reporting systems required by general management and the factory. 
-Attends managers meetings. 
-Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. 
-Strives for harmony and teamwork within the department and with all other departments. 
-Develops and implements a marketing plan which promotes new and repeat business. 
-Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. 
-Understands and ensures compliance with manufacturer warranty and policy procedures. 
-Accounts for all documents; ensures that none are missing, and all are processed correctly. 
-Holds weekly department meetings. 
-Directs and schedules the activities of all department employees. 
-Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. 
-Monitors technicians' daily productivity reports and corresponding payroll records. 
-Monitors and follows up on parts orders with the parts manager to ensure availability. 
-Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. 
-Establishes and maintains good working relationships with customers to encourage repeat and referral business. 
-Informs repair technicians of time allowances on each repair order. 
-Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 
-Keeps abreast of new equipment and tools available and recommends purchases. 
-Ensures that the work areas and customer waiting area are kept clean. 
-Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. 
 -Serves as liaison with factory representatives. 
-Ensures the proper care, storage and inventory of special tools. 
-Ensures that customers' service files are up-to-date and readily available for reference. 
-Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. 
-Prepares pricing guides and maintenance menus for frequent labor operations. 
-Handles customer complaints immediately and according to dealership's guidelines.
 -Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. 
-Maintains safe work environment. 
-Maintains a professional appearance. -Other tasks as assigned. Experience: 
- Proven experience in a leadership role, preferably as a Service Advisor or similar position 
- Strong knowledge of cash handling, aligning, transmitting, oil change, tire service, shocks struts, mechanical knowledge, brake repair, and auto estimating 
- Excellent organizational and time management skills 
- Strong analytical and problem-solving abilities 
- Effective communication and interpersonal skills 
- Ability to build and maintain relationships with Service customers at all levels 
- Demonstrated ability to make sound decisions in a fast paced environment 
- We need a professional appearance and a strong desire to excel. 

We offer competitive compensation packages based on qualifications and experience. 

Job Type: 
Full-time 
Pay: $60-120k per year 

Benefits: 
- Flexible schedule 
- On-the-job training 
- Paid lunches 
- Referral program 
- Paid Vacation 

Shift: 
Day shift 

Weekly day range: 
Monday to Friday 

About the Company

L

Legend Motors Of Waterford Inc

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